T'ONNIE D. WELCH
Summary
Results-oriented professional with over 8 years in customer service and healthcare support. Specialized in resolving complex member issues, ensuring confidentiality, and delivering outstanding support for Medicaid and insurance inquiries. Proven ability to lead teams in training and mentorship, fostering effective communication and compliance. Seeking remote opportunities as a Customer Support Specialist in healthcare or IT-related fields.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Child Caregiver
Well-Loved Kidz
01.2022 - Current
- Trained, mentored, and onboarded 20+ employees on procedures and safety standards, enhancing team readiness and compliance.
- Built trusted relationships with families and supported staff development.
- Managed attendance, incident reporting, scheduling, and recordkeeping to maintain accurate records and support regulatory compliance.
Healthcare Customer Service Representative (Remote)
TTEC
04.2021 - 01.2022
- Resolved complex member issues through research, active listening, and problem-solving in a remote environment.
- Coordinated eligibility verification, clarified prescription coverage, and resolved provider concerns.
- Ensured confidentiality and compliance while managing sensitive healthcare information.
Member Service Representative / Receptionist
United Financial Credit Union
05.2019 - 04.2021
- Resolved complex member concerns and educated members on financial products, improving member understanding and satisfaction.
- Opened and maintained member accounts, enhancing member access to financial products.
- Processed wire transfers, stop payments, debit card requests, and certificates of deposit to ensure timely service delivery.
Teller
United Financial Credit Union
07.2016 - 05.2019
- Processed customer transactions accurately and efficiently.
- Managed ATM balancing and vault operations, maintaining transaction documentation and delivering exceptional member service.
- Assisted members with account inquiries and resolved issues promptly.
Retail Sales Associate
Bavarian Inn Castle Shops
07.2015 - 07.2016
- Assisted customers with product selection and provided personalized recommendations.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Managed inventory by restocking shelves and organizing merchandise displays.
Education
Diploma -
Arthur Hill High School
Delta College
Great Lakes Bay Early College Program
Saginaw, MISkills
Certification
- CPR Certified
- First Aid Certified
Timeline
Lead Child Caregiver
Well-Loved Kidz
01.2022 - Current
Healthcare Customer Service Representative (Remote)
TTEC
04.2021 - 01.2022
Member Service Representative / Receptionist
United Financial Credit Union
05.2019 - 04.2021
Teller
United Financial Credit Union
07.2016 - 05.2019
Retail Sales Associate
Bavarian Inn Castle Shops
07.2015 - 07.2016
Diploma -
Arthur Hill High School
Delta College
Great Lakes Bay Early College Program