Jausta Hermesch
Mobile,AL
Summary
Lead Dispatcher for a Vascular Access company offering 5-year background in scheduling and dispatching nurses' to appropriate locations according to predetermined schedules. Strong communicator possessing outstanding relationship management and time management abilities. Skillful in overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.
Overview
16
16
years of professional experience
Work History
Lead Dispatch - Vascular Access
Cardinal PICC
05.2018 - 12.2023
- Create the monthly nurse's schedule
- Disptach nurse's to place PICC lines, Midlines or PIV's at nursing facilities
- Obtained contracts with facilities
- Managed and filed HR documents
- Ensured nursing certifications were up to date
- Spoke with nursing staff at facilities to give ETA's and obtain patient report
Sales Representative
Retail sales
09.2016 - 05.2018
- Consistently met a monthly sales quota
- Successfully built a loyal clientele and was always available for my customers via cell phone.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Cashier Supervisor
US Coast Guard Exchange
06.2008 - 01.2010
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Esthetician License -
Blue Cliff Career College
Mobile, AL08.2023
EMT Certification - Emergency Medical Services
Ivy Tech Community College of Indiana
Indianapolis, IN01.2008
High School Diploma -
Hamilton Southeastern High School
Fishers, IN05.2005
Skills
- Schedule and Time Management
- Verifying Coverage
- Database Updates
- Telephone Etiquette
- Stress Tolerance
- Extensive Customer Service Skills
- Attention to Detail
- Effective Problem Solving
Timeline
Lead Dispatch - Vascular Access
Cardinal PICC
05.2018 - 12.2023
Sales Representative
Retail sales
09.2016 - 05.2018
Cashier Supervisor
US Coast Guard Exchange
06.2008 - 01.2010
Esthetician License -
Blue Cliff Career College
EMT Certification - Emergency Medical Services
Ivy Tech Community College of Indiana
High School Diploma -
Hamilton Southeastern High School
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