Jauwan Deshay Hall
San Antonio,United States
Summary
Motivated IT professional and military veteran with 5+ years of experience and a Top Secret clearance. Proven expertise in systems administration, IT auditing, and infrastructure security. Adept at identifying control gaps, executing audit plans, and managing enterprise technology environments. Known for reliability, adaptability, and clear communication with leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
MSM Technology- U.S. Army MEDCOM HQ
San Antonio, TX
06.2025 - Current
- Supported end-user device reimages, moves, adds, and changes; resolved prioritized service tickets through the help desk system.
- Utilized government-provided tools (SCCM, Tanium, BOMGAR) to deploy software, reimage systems, monitor performance, and resolve automation issues, while ensuring OS/domain compatibility.
- Installed, configured, and maintained voice/data infrastructure cabling, CSU/DSU units, fiber optics, patch panels, port patching, and switches.
- Provided Tier I/II support for software, hardware, and network issues, including VTC setup, Active Directory administration, and LAN/WAN troubleshooting.
Client Systems Technician
United States Air Force
San Antonio, TX
08.2020 - 06.2025
- Identified opportunities for process improvement through analysis of user feedback and implemented changes accordingly.
- Evaluated vendor proposals for new technology acquisitions, making recommendations based on cost-effectiveness and compatibility with existing infrastructure.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Troubleshot and repaired desktop and mobile systems.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 100 clients.
Hardware/Software Engineer
National Security Agency
San Antonio, Texas
03.2021 - 06.2025
- Reverse-engineer hardware, software, or firmware to uncover and exploit capabilities or address potential vulnerabilities within systems, networks, components, or processes.
- Develop and apply new methods, or utilize existing techniques, to either exploit or protect specific hardware, software, or firmware.
- Additionally, recommend effective strategies and techniques for mitigation.
- Deployed and Developed workplace infrastructure.
System Administrator
National Security Agency
San Antonio, Texas
03.2021 - 06.2025
- Design, develop, test, and deliver database systems while managing their entire lifecycle.
- Apply patches and upgrades, diagnose and resolve issues, and monitor and enhance system performance.
- Migrate data from legacy systems to modern platforms, and design and manage backup, recovery processes, and continuity of operations plans.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Managed Confluence to maintain SOPs, system configurations, and technical documentation.
- Handled tickets, resolved incidents, and prioritized maintenance using Jira.
Education
Bachelor of Science - Business Administration Information Technology
Western Governors University
Salt Lake City, UT06-2027
Skills
- New System Installations
- Proficient in Ticketing Systems
- System Performance Monitoring
- System Maintenance
- Database Security
- Collaborative Team Engagement
- Reverse Engineering
- Vulnerability Management
- IAT Level II
- Wireless Communications
- Jira
- Systematic Issue Resolution
- IT System Enhancements
- IT Technical Support
- Lifecycle Management in Software Development
- Software Engineering
- Communication Skills
- Leadership
- Network Virtualization
- Confluence
- System Imaging & Reimaging
- Software Deployment (SCCM, Tanium, BOMGAR)
- Port Patching & Cable Management
- Video Teleconferencing (VTC) Support
- Active Directory Administration
- Hardware Troubleshooting (NICs, Drives, Peripherals)
Security Clearance
TS/SCI w/ CI Polograph
Certification
CompTIA Security Plus, SYO-501, 01/21 - 01/27
Military Experience
Perform client-level IT support functions, including managing and troubleshooting hardware and software configurations., Install and configure operating systems and applications and provide end-user support for system operation, restoration, and configuration., Handle the removal and replacement of components and peripherals to restore system functionality., Report security incidents and implement corrective security procedures., Manage voice network functions at the client level, including configuration, management, and troubleshooting., Planned, scheduled, and implemented installations and maintenance for voice systems and replaced telephone instruments as needed., Manage hardware, software, and Controlled Cryptographic Items (CCI) for Personal Wireless Communication Systems (PWCS).
Timeline
System Administrator
MSM Technology- U.S. Army MEDCOM HQ
06.2025 - Current
Hardware/Software Engineer
National Security Agency
03.2021 - 06.2025
System Administrator
National Security Agency
03.2021 - 06.2025
Client Systems Technician
United States Air Force
08.2020 - 06.2025
Bachelor of Science - Business Administration Information Technology
Western Governors University
Similar Profiles
COLE O’DELLCOLE O’DELL
Imagery Analyst, Iran Threats at U.S. Air Force, USCENTCOM HQImagery Analyst, Iran Threats at U.S. Air Force, USCENTCOM HQ
ARMOND THOMPSONARMOND THOMPSON
Cybersecurity Operation Center Incident Responder at U.S. Coast Guard Cyber Command HQCybersecurity Operation Center Incident Responder at U.S. Coast Guard Cyber Command HQ
Gaye Spears-MadisonGaye Spears-Madison
Business Opportunity Specialist at U.S. Small Business Administration (SBA) HQBusiness Opportunity Specialist at U.S. Small Business Administration (SBA) HQ
DRAKE N. HERNANDEZDRAKE N. HERNANDEZ
Volunteer at Community Bible ChurchVolunteer at Community Bible Church
Angel DelarosaAngel Delarosa
ASL Residential Driver at Waste ManagementASL Residential Driver at Waste Management