JaVae Robinson
Cincinnati,OH
Summary
Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline
procedures. Fantastic attention to detail and commitment to optimizing patient experiences
through individualized care. Skilled at computer task with training in Microsoft. Medical Office
Specialist Billing and Coding student with background in Customer Service. Strong technical
proficiency with work history in Computers. In-depth knowledge of Microsoft coupled with Making
spreadsheet and Sending Emails abilities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Appointment Coordinator
TriHealth
Cincinnati, OH
01.2022 - 09.2022
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Took information from potential customers to assess needs.
- Managed more than 100 incoming calls per day.
Cashier/Customer Service Associate
Bethesda North Hospital
Cincinnati, OH
08.2018 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Kept detailed call log to document answered and unanswered calls.
Cashier
Rasing Canes
Cincinnati, OH
08.2017 - 05.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Certificate - Medical Administrative Asissant
Great Oaks Career Campuses
Cincinnati, OHSkills
- Charting and clinical documentation
- Multi-line phone operations
- Patient scheduling
- Technologically savvy
- Prioritizing patients
- 10-key proficiency
- Problem resolution
- Troubleshooting
- Teambuilding
- Microsoft Office
- Data security procedures
- Reporting capabilities
- Report writing
- Telephone etiquette
- Records filing
- Positive interactions
- Data entry
- Billing procedures
- Medical recordkeeping
Certification
- Certified Electronic Health Record Specialist (CEHRS)
- Certified Medical Administrative Specialist (CMAS)
- MicrosoftWord Training - 2021
Timeline
Appointment Coordinator
TriHealth
01.2022 - 09.2022
Cashier/Customer Service Associate
Bethesda North Hospital
08.2018 - 12.2021
Cashier
Rasing Canes
08.2017 - 05.2018
Certificate - Medical Administrative Asissant
Great Oaks Career Campuses