Javairia Johnson
YPSILANTI,MI
Summary
Experienced in customer service, data entry, and client engagement, I bring a results-oriented approach to every role I take on. I’m detail-focused, proactive, and committed to putting clients first—whether managing records, resolving inquiries, or delivering top-notch service. I’m excited to bring my communication skills, organizational strengths, and passion for helping others to a position where I can make an impact.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Tory Burch
10.2022 - Current
- As a brand ambassador for Tory Burch, I delivered personalized shopping experiences by offering in-depth product knowledge and styling advice to clients
- I managed accurate records of sales, client interactions, and promotional events, contributing to increased store revenue
Recall Specialist - Supervisor
Morley Companies
08.2021 - 08.2022
- As a car recall specialist and supervisor, I oversaw the management of vehicle recall processes, ensuring timely and accurate communication with customers about recall notices and repair procedures
- I coordinated with service departments and manufacturers to schedule repairs, track completion rates, and resolve customer concerns
- Additionally, I supervised a team of recall specialists, provided training, and maintained compliance with regulatory standards
Inside Sales Specialist
Top Rated Online
Ann Arbor, USA
05.2019 - 03.2020
- Working at Top Rated, I built and strengthened customer relationships by understanding their needs and offering personalized solutions to boost sales. I also used CRM software to manage leads, track sales activity, and analyze performance metrics, ensuring timely follow-up and consistent engagement throughout the sales process.
Supervisor - Box office Cashier
Rave Cinemas
Ypsilanti, USA
01.2014 - 08.2019
- As a Supervisor and Box Office Cashier, I oversaw daily operations, managed ticket sales, and ensured exceptional customer service at the theater.
- I also trained and supported team members, handling cash transactions, balancing registers, and resolving customer issues promptly. I coordinated schedules and maintained a smooth, efficient flow at the box office to enhance the guest experience.
Education
Associate - Business and Marketing
Washtenaw Community College
Ann Arbor, MI, USA11.2024
High School Diploma - General Studies
Huron High School
Ann Arbor, MI, USA06.2015
Skills
- Leadership - 11 years
- Branding - 2 years
- CRM Systems - 2 years
- Customer service - 11 years
- Data entry - 3 years
- Teamwork/Collaboration - 11 years
- Marketing - 2 years
- Microsoft Excel - 11 years
- Scheduling - 5 years
- Sales Quoting - 5 years
- Customer Support - 5 years
- Sales - 5 years
Websites
Timeline
Brand Ambassador
Tory Burch
10.2022 - Current
Recall Specialist - Supervisor
Morley Companies
08.2021 - 08.2022
Inside Sales Specialist
Top Rated Online
05.2019 - 03.2020
Supervisor - Box office Cashier
Rave Cinemas
01.2014 - 08.2019
Associate - Business and Marketing
Washtenaw Community College
High School Diploma - General Studies
Huron High School