Ja Val Church

• Supervised security screening operations to ensure compliance with federal regulations.
• Mentored junior officers on effective screening techniques and procedures.
• Coordinated response efforts during security incidents to mitigate risks and maintain safety.
• Implemented training programs to enhance staff competencies in transportation security protocols.
• Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
• Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.

• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Monitored security checkpoints for compliance with applicable security protocols.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Developed and maintained positive rapport with passengers and other airport personnel.

Responsible for the safety of the Patients under the direction of the Registered Nurse

Must be able to work in situations with isolation precautions

Provide a safe environment for patients who are on One to One Supervision for Suicide Precautions, Behavioral Restraints, Line of Sight, or Patient Safety

Provide frequent checks on patients that have a Patient Watch Order

Provide direction to patients to ensure that they do not fall or wander off

Record and Document patient behavior

• In control of implementing working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
• Monitoring performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to recommend future improvements
• Ensure team competence on system knowledge (SAMS, ISELL, IPOS, COGNOS, etc.) and keep the work areas efficiently equipped and effectively covered at all times during opening hours
• Proactively greet customers who need assistance and advice on the best home solutions, providing information on company products
• Work as liaison with accounting, business operations and consumer affairs divisions to handle customer inquiries, complaints, billing questions and payments requests
• Prepares stock replenishment goods for the next business day adhering to action plans
• Lead and provide coaching to the team on the shop floor to secure a consistent customer experience and operation in the After Selling, Returns, Cash lanes, Home Delivery, Handout and Car Loader Area.
• Increased efficiency and team productivity by promoting operational best practices.
• Implemented and developed customer service training processes.
• Cross-trained and backed up other customer service managers.

• Accountable for sorting and preparing mail for distribution by a mail carrier
• Assist in loading mail carrier vehicles
• Unload vehicles at the end of shift and properly file mail that could not be delivered
• Operate computer scanning equipment, addressographs, mimeographs, and optical character readers
• Check items to ensure that addresses are legible and correct.