Javan Gonzales
Bartender / Shift Leader / Manager
Marina del Rey,CA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Searching for a positive and exciting work environment with opportunities to advance in the service industry. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Manager & Bartender
Planta Cocina
04.2023 - Current
- Promoted positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced guest satisfaction by promptly addressing and resolving concerns during their stay.
Hospitality Service Lead & Bartender
Modern Times Beer - Leisuretown
7 2021 - 10.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Hamilton Family Brewery
01.2021 - 04.2023
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server Trainer
Eureka! Restaurants
10.2015 - 12.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Certified Notary Signing Agent
JG Mobile Notary Service
01.2017 - 03.2020
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Conducted thorough research on legal requirements for each document type, ensuring accuracy and adherence to state-specific guidelines.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Server Trainer
TGI Fridays
09.2010 - 10.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Skills
Suggestive Selling
Liquor, beer, and wine knowledge
Engaging personality
Effective customer service
Team Development
Relationship Building
Staff Training and Onboarding
Flexible Schedule
Customer service focus
Energetic and Enthusiastic
Certification
Cicerone Certified
Timeline
Shift Manager & Bartender
Planta Cocina
04.2023 - Current
Bartender
Hamilton Family Brewery
01.2021 - 04.2023
Certified Notary Signing Agent
JG Mobile Notary Service
01.2017 - 03.2020
Server Trainer
Eureka! Restaurants
10.2015 - 12.2020
Server Trainer
TGI Fridays
09.2010 - 10.2015
Hospitality Service Lead & Bartender
Modern Times Beer - Leisuretown
7 2021 - 10.2022
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