Javan Hodge
Palm Bay
Summary
Dynamic server with extensive experience at Buffalo Wild Wings, excelling in complaint resolution and customer engagement. Proven ability to maintain high hygiene standards and deliver exceptional service. Skilled in multitasking and effective communication, ensuring a positive dining experience while training team members on best practices.
Customer Service Representative with developed skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Server
Buffallo Wild Wings
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Toojays
03.2023 - 04.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Office Staff Member
Publix
02.2020 - 03.2023
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Health Sciences
Indian River State College
Vero Beach, FLHigh School Diploma -
Sebastian River High School
Sebastian, FL05-2023
Skills
- Table resetting
- Order delivery practices
- Daily specials memorization
- Team member support
- Complaint resolution
- Time management
- Verbal and written communication
- Multitasking and organization
Timeline
Server
Buffallo Wild Wings
04.2024 - Current
Server
Toojays
03.2023 - 04.2024
Customer Service Office Staff Member
Publix
02.2020 - 03.2023
Associate of Science - Health Sciences
Indian River State College
High School Diploma -
Sebastian River High School
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