Javan Scudder
Palm Beach,USA
Summary
Emerging cybersecurity professional with extensive leadership and IT experience eager to combine previous knowledge and fresh technical skills to grow into the IT industry. Excited to apply expertise in troubleshooting, incident management, and secure service delivery to strengthen organizational defenses and reduce risk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor
Concentrix Corporation
06.2023 - 05.2025
- Delivered high-quality customer and technical support through multiple Service Desk channels.
- Utilized service monitoring tools to enhance problem-solving and streamline service delivery.
- Leveraged automation to support proactive issue resolution and mitigation.
- Supported, developed, and coordinated the effective operation of business applications.
- Contributed to application scalability planning, configuration updates, and release management.
- Provided virtual technical support for remote staff across the organization.
- Collaborated with internal teams and third-party vendors to ensure smooth service supply, delivery, and support.
- Managed escalated Service Desk tickets, including incident management and service requests.
- Resolved complex customer and vendor/supplier issues promptly and professionally.
- Built strong understanding of customer and business requirements to enhance service outcomes.
- Troubleshot a wide range of technical issues, covering hardware, software, networking, and client-specific applications.
- Logged all support interactions and maintained accurate, detailed case documentation.
- Offered guidance, support, and mentorship to colleagues to foster skill development and goal achievement.
- Provided advanced technical support for complex product issues, enhancing customer satisfaction and loyalty.
- Led training sessions for new advisors, improving team knowledge and service delivery efficiency.
Cybersecurity Analyst/IT Specialist
S&S Legal Service, Inc.
01.2018 - 01.2023
- Developed and monitored threat prevention strategies for company.
- System vulnerability assessment and management.
- Regular generation of reports for management team.
- Responsible for monitoring security threats and attacks.
- Set up computer system for organization.
- Troubleshoot, answer and resolve technical issues.
- Problem-solve and conflict resolution across network, software and hardware.
- Managed IT support for hardware and software issues, ensuring minimal downtime for legal operations.
Service Agent
Alamo Rental Car
05.2016 - 02.2018
- Maintain and upkeep cleanliness in any car that returns.
- Thoroughly check cars for damage inside and outside and inspect for lost items from customers.
- Answer phones and responds to customer inquiries.
- Shuttle customers back to various locations, including the airport, train stations, and other branches.
- Assisted customers with rental agreements, enhancing overall satisfaction rates.
Education
Cyber Security Certificate - Information Technology
University of Central Florida
Orlando, FL01.2022
High School Diploma -
Suncoast Community High School
Riviera Beach, FL01.2013
Skills
- Operating Systems: Windows Client, Ubuntu, Windows Server 2012 R2, Kali
- Networking: VLANs, ACLs, RIP, Static Routing, Subnetting, VIP, 8021q, interVLAN Routing, VPN
- Security: SIEM, Edge Defense, Log Analysis, Layered Defense Concepts
- Cloud: AWS
- Programming Languages: Python, C/C, Java
- Certifications: Microsoft Office Certified, Adobe Photoshop Certified, CompTIA A Certified
Certification
Cyber Defense Professional Certificate
Timeline
Senior Technical Support Advisor
Concentrix Corporation
06.2023 - 05.2025
Cybersecurity Analyst/IT Specialist
S&S Legal Service, Inc.
01.2018 - 01.2023
Service Agent
Alamo Rental Car
05.2016 - 02.2018
Cyber Security Certificate - Information Technology
University of Central Florida
High School Diploma -
Suncoast Community High School