Javanne Wallace

• Educated clients on Medicare benefits and enrollment processes.
• Assisted in identifying suitable Medicare plans based on client needs.
• Conducted follow-up communications to ensure client satisfaction and retention.
• Collaborated with team members to streamline sales processes and improve service delivery.
• Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
• Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
• Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.

• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Followed up promptly with interested clients to close sales.
• Conducted through analysis to ensure clients unique needs are met.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, cold calling.
• Analyzed risk factors to recommend appropriate coverage levels.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Drove team revenue totals by bringing in top sales numbers.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Sold various health insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Organized sales paperwork, presented proposals and finalized contracts.

• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
• Developed and maintained relationships with local real estate agents.
• Proactively identified solutions for loans experiencing software difficulties.
• Created strategies to develop and expand existing procedures, resulting in increase of loan production.
• Originated, reviewed, processed, closed and administered loan proposals.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Increased product appeal and customer experience by interacting directly with customers informing them of all the features and personal benefits of product
• Trained and developed new sales team associates in products, selling techniques and company procedures
• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns

• Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
• Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
• Ensured safety and well-being of patients. 
• Ensured proper care for victims of domestic violence who presented to urgent care clinic.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

$3k in knife sales.

• Identified and qualified accounts to assess market potential
• Promoted and up-sold products and services to meet the needs of customers
• Brought in new accounts through successful networking strategies and promotional approaches.
  
• Identified and analyzed key competitors and related products
• Asked appropriate open-ended questions to discover prospects' needs and requirements
• Brought in $1,000 in monthly revenue.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.