REGINA WILLIAMS

• I manage over 50 client calls inquiries daily regarding Medicare, ACA, and ancillaries, while maintaining compliance.
• Increased client retention rates by 21% by establishing strong relationships built on trust, support, and accountability.
• Achieved top performer status consistently through dedication by meeting goals, and exceeding expectations.

• Assisted Medicare recipients by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs.
• Managed approximately 30-40 incoming calls per day from customers and multiple CRM’s and research tools simultaneously through compliance procedures and skillful sales strategy.

ta Educate customers on each type of insurance coverage and make recommendations based on their needs, taking 40-50 calls daily.

• Evaluate current insurance policies and recommend additional coverage when needed
• Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones.

• Prepared, compiled, verified and sorted documents, updated data, deleted unnecessary files, and when required, entered data from source documents into prescribed computer databases. Complied with data integrity and security policies.
• Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
• Prepared and edited documents to produce precise, accurate and professional communication.

• Helped customers in their time of need by responding to their concerns, and answered inbound phone calls in a fast-paced call center environment.
• Managed high-stressed situations effectively, and maintained professionalism under pressure while resolving disputes or conflicts.
• Managed approximately 50-60 incoming/outgoing calls, emails per day from customers.

• To Provide exceptional customer service at all times to customers.
• Strengthened clients' brands by responding to customer inquiries, processing, and requests.
• Handled approximately 50-100 calls daily from customers.
• Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

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