Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
OfficeManager
REGINA WILLIAMS

REGINA WILLIAMS

Customer Service
Indianapolis,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Medicare Sales Representative

Ehealthinsurance
12.2019 - 07.2023
  • Assist Medicare recipients by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs
  • Managed approximately 30-40 incoming calls per day from customers and multiple CRM’s and research tools simultaneously through compliance procedures and skillful sales strategy.

Sales Representative

Alorica
07.2019 - 12.2019
  • Educate customers on each type of insurance coverage and make recommendations based on their needs
  • Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones.

OFFICE CLERK

EDM GROUP
12.2017 - 08.2018
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Customer Service Representative

Liberty Mutual
01.2017 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed approximately 50-60 incoming/outgoing calls, emails per day from customers.

Technical Support Representative

Stericycle
01.2016 - 01.2017
  • Strengthen clients' brands by responding to customer inquiries, processing, and requests.
  • Handled approximately 30-50 calls daily from customers.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Correctional Officer

INDIANA WOMENS PRISON
09.2013 - 09.2015
  • Consistently worked hard at maintaining a safe and secure correctional environment for the protection of staff, the public and the offenders.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.

Correctional Officer

PLAINFIELD CORR FCLTY
01.2009 - 09.2013
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Education

Associate of Science - Information Technology

Ivy Tech
Indianapolis, IN
06.2020

GED -

CLAY HIGH SCHOOL
South Bend, IN
08.1993

Skills

  • Calm Under Pressure
  • Organizational Skills
  • Microsoft Word
  • Dependable and Responsible
  • Data Entry
  • Service Quality

Accomplishments

  • Qualified for every quarterly sales bonus since hire by exceeding sales targets both companywide and my division
  • Achieved and maintained #1 all-around Medicare sales agent position by being #2-#5 in overall medical sales, #1-#5 in call conversion (54%) and top 5 in active apps (45%)
  • Recognized for great customer service with 100% compliance audits.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton

Timeline

Medicare Sales Representative

Ehealthinsurance
12.2019 - 07.2023

Sales Representative

Alorica
07.2019 - 12.2019

OFFICE CLERK

EDM GROUP
12.2017 - 08.2018

Customer Service Representative

Liberty Mutual
01.2017 - 08.2017

Technical Support Representative

Stericycle
01.2016 - 01.2017

Correctional Officer

INDIANA WOMENS PRISON
09.2013 - 09.2015

Correctional Officer

PLAINFIELD CORR FCLTY
01.2009 - 09.2013

Associate of Science - Information Technology

Ivy Tech

GED -

CLAY HIGH SCHOOL

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