Javaree Mack
Irving,TX
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced customer services agent for receiving and giving outstanding service. A multi-tasker who excels at staff training and learning from others with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kitchen Assistant
Dennys Corp
Irving, TX
02.2023 - Current
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
FRONT DESK AGENT/ CONCIERGE
SHERATON SUITES MARKET CENTER
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Responds to inquiries with accurate information regarding hotel features services and assistance
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences.
AVIATION BOATMENS HANDLING (ABH)
UNITED STATES NAVY
12.2017 - 01.2022
- Assisting with the launch and recovery of aircraft
- Operating and maintaining ground-handling equipment used for moving and hoisting aircraft
- Supervise and train over fifteen sailors for three deployments to increase antiquate provinces for drills and aircraft emergencies
- While serving I was a Repair Parts Petty Officer maintaining directly responsible for the inventory of 355 maintenance and repair parts worth $200,000 and working with a variety of different companies.
ACCOUNT REPRESENTEE
D.S. SERVICES
05.2015 - 12.2017
- Providing introductory information to new customers and new companies and providing information to keep business with the company
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Educated and trained staff on products and industry trends through one-on-one training, coaching, and monitoring
- A highly dedicated professional with a track record for longevity and organizational loyalty in meeting day-to-day/ year-to-year operational and sales objectives.
Education
HIGH SCHOOL DIPLOMA -
NEWARK HIGH SCHOOL
NEWARK, DELAWAREHigh School Diploma -
CLAIMS ADJUSTER ACADEMY
Dallas, TX05.2024
CERTIFAICATE OF AVAITION BOATMANS MATE -
NAVY INFORMATION OPERATIONS COMMAND
PENSACOLA, FLORDIA03.2018
CERTIFIED NURSING ASSISTANT -
BRIDGE VALLEY COMMUNITY AND TECHNICAL COLLEGE
CHARLESTON, WEST VIRGINA10.2015
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Agile/Scrum Methodology
- Google Suite
- Analytical Thinking
- Risk Management & Mitigation
- Conflict Resolution and Negotiation
- Communication and Presentation Skills
- Administrative Skills
- Guest Relations
Certification
- State Farm Certifications: Fire/Auto/Telephony, Estimatics, Policy Certifications.
licenses
All Lines Adjuster Licenses: Texas
Timeline
Kitchen Assistant
Dennys Corp
02.2023 - Current
AVIATION BOATMENS HANDLING (ABH)
UNITED STATES NAVY
12.2017 - 01.2022
ACCOUNT REPRESENTEE
D.S. SERVICES
05.2015 - 12.2017
FRONT DESK AGENT/ CONCIERGE
SHERATON SUITES MARKET CENTER
HIGH SCHOOL DIPLOMA -
NEWARK HIGH SCHOOL
High School Diploma -
CLAIMS ADJUSTER ACADEMY
CERTIFAICATE OF AVAITION BOATMANS MATE -
NAVY INFORMATION OPERATIONS COMMAND
CERTIFIED NURSING ASSISTANT -
BRIDGE VALLEY COMMUNITY AND TECHNICAL COLLEGE