Ja'Vares Lewis
Atlanta,GA
Summary
Results-oriented financial services leader with over 12 years in banking and 5 years managing high-performing branch teams. Expertise in driving revenue growth, enhancing customer experience, and strengthening risk management. Known for exceeding sales targets and fostering strategic community partnerships.
Overview
12
12
years of professional experience
Work History
Regional Banking Branch Manager
Wells Fargo Bank, N.A.
Atlanta, GA
04.2021 - Current
- Experience District Manager, ensuring alignment with regulations, policies, and operational expectations across multiple branches.
- Partner with Regional Executives to conduct risk and compliance audits, mitigating operational and regulatory risks.
- Experience leading the execution of business strategies that support high performing teams, strong results in business growth, elevating customer experience, customer retention, and employee engagement.
- Drove business growth by recruiting and coaching talent, fostering a culture of accountability and high performance.
- Mentored branch managers through Branch Manager Readiness Program, enhancing leadership skills in performance management, compliance, and customer experience.
- Proven experience coaching and influencing employees and management in serving affluent and relationship focused customers through personalized financial conversations and consultative service.
- Experience leading the execution of business strategies that support high performing teams, strong results in business growth, elevating customer experience, customer retention, and employee engagement.
- Built strategic partnerships with local businesses and community leaders, strengthening market presence and community engagement.
Service Manager II
Wells Fargo Bank, N.A.
Atlanta, GA
06.2019 - 04.2021
- Led and motivated a diverse team to exceed performance metrics in customer service and sales.
- Identified potential fraud and high-risk transactions, proactively mitigating financial loss.
- Managed branch operations and compliance to ensure adherence to retail banking regulations and mitigate risk of financial loss.
- Delivered regular briefings and operational updates to upper management, enhancing strategic decision-making.
Personal Banker
Wells Fargo Bank, N.A.
Atlanta, GA
11.2018 - 06.2019
- Partnered with small business owners and affluent clients to create customized financial strategies that align with their goals.
- Advised clients on bank products and financial planning to identify business growth opportunities.
- Enhanced customer satisfaction and loyalty by implementing relationship-driven sales and service approaches.
Licensed Insurance Agent
GEICO
Macon, GA
09.2017 - 11.2018
- Surpassed sales goals by generating leads, analyzing client needs, and upselling policies.
- Cultivated long-term client relationships through personalized insurance solutions.
- Facilitated underwriting and compliance processes to ensure accurate coverage approvals.
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
Atlanta, GA
11.2014 - 09.2017
- Provided exceptional customer service while adhering to bank policies and procedures.
- Cultivated strong client relationships, enhancing customer loyalty and contributing to branch growth.
- Collaborated with mortgage, loan, and investment advisors to deliver tailored financial solutions.
Education
Bachelor of Science - Business and Managerial Economics
Georgia State University
Atlanta, GA05-2015
Associate of Science - Accounting and Finance
Middle Georgia State University
Macon, GA05-2011
Skills
- Multi-Branch Operations & Leadership
- Risk & Compliance Management
- Business Development & Revenue Growth
- Customer Experience & Retention
- Client Engagement
- Strategic Planning & Execution
- Financial Analysis
- Digital Banking Innovation
- Performance metrics
- Business Partnership
- Employee performance coaching
- Segment relationship management
Timeline
Regional Banking Branch Manager
Wells Fargo Bank, N.A.
04.2021 - Current
Service Manager II
Wells Fargo Bank, N.A.
06.2019 - 04.2021
Personal Banker
Wells Fargo Bank, N.A.
11.2018 - 06.2019
Licensed Insurance Agent
GEICO
09.2017 - 11.2018
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
11.2014 - 09.2017
Associate of Science - Accounting and Finance
Middle Georgia State University
Bachelor of Science - Business and Managerial Economics
Georgia State University
Certifications
Life, Accident & Sickness
FINRA Securities Industry Essentials (SIE)