Teresa Castle
Facilities Manager | Senior Operations Leader
Spanaway
Summary
Senior-level Branch Manager with 30+ years in financial services and operations management. Recognized for developing and implementing creative strategies that optimize efficiency, strengthen compliance, and enhance customer and employee experiences. Skilled in multi-site facilities oversight, supply chain management, vendor coordination, team leadership, and risk management. Adept at balancing operational excellence with regulatory requirements while leading cross-functional teams of 20+ employees across multiple locations.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Regional Banking Branch Manager
Wells Fargo Bank
08.2022 - Current
- Manage operations across four branch locations, leading a team of 21 employees while ensuring safe, efficient, and fully operational facilities.
- Direct daily facility operations, including security, safety protocols, maintenance coordination, and equipment readiness across all sites.
- Partner with vendors and contractors to maintain building systems, ATM machines, and branch equipment, ensuring minimal downtime and cost efficiency.
- Analyze operational data to identify inefficiencies, implementing space utilization and workflow improvements that enhance customer service and reduce expenses.
- Manage staffing and scheduling to align resources across multiple sites, balancing customer needs with operational efficiency.
- Reconcile discrepancies in supply chain and cash management processes to prevent disruptions and ensure seamless branch operations.
- Conduct facility compliance checks and audits to ensure readiness for regulatory inspections and corporate standards.
- Coach and mentor employees through Development Action Plans, building future leaders while strengthening team accountability.
Senior Loan Officer
Doorway Home Loans
06.2021 - 04.2022
- Advised clients on mortgage and refinance opportunities, tailoring financial solutions to meet long-term goals.
- Evaluated customer financial profiles to recommend best-fit lending strategies.
- Built and maintained relationships with realtors, contractors, wholesalers, and lenders to expand business opportunities.
Senior Branch Manager, AVP (Sea-Tac International Airport)
U.S. Bank
11.2015 - 05.2021
- Oversaw daily operations and facility readiness at one of the busiest U.S. Bank branches, located inside Sea-Tac International Airport.
- Directed facilities operations, ensuring branch security, space optimization, and compliance with airport and federal safety requirements.
- Partnered with vendors and internal teams to maintain branch equipment, technology, and ATM network, minimizing service disruptions.
- Conducted monthly surprise audits and facility checks to enforce compliance with policies and prepare for federal regulatory inspections.
- Analyzed ATM usage data and branch rental footprint, reprioritizing ATM placement to maximize profitability and improve customer access.
- Coordinated scheduling, training, and cross-functional collaboration for staff, aligning performance with operational and compliance goals.
Education
No Degree - Banking And Finance
American Banking
Oxford, MI 05.2001 -
Skills
- Multi-Site Facilities & Operations Oversight
- Supply Chain & Cash Management
- Risk Management & Compliance
- Scheduling & Workforce Planning
- Audits & Regulatory Readiness
- Process Efficiency & Optimization
- Financial Analysis & P&L; Oversight
- Employee Training & Development
- Customer & Vendor Relationship Management
- Achiever
Websites
Certification
Managing with Respect in the Workplace
MVP 2024
I was 1 of 136 employees from nearly 4,000 branches to achieve being ranked in the 5% for profit and loss.
Timeline
Regional Banking Branch Manager
Wells Fargo Bank
08.2022 - Current
Senior Loan Officer
Doorway Home Loans
06.2021 - 04.2022
Senior Branch Manager, AVP (Sea-Tac International Airport)
U.S. Bank
11.2015 - 05.2021
No Degree - Banking And Finance
American Banking
05.2001 -
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