CLINT PFLUGRAD

• Achieved regional banking objectives through data-driven decision-making and focus on customer experience, risk management, and growth.
• Oversee top 200 branch in Wells Fargo and top 4 branch in Colorado, managing over $600 million in deposits, lending, and investments.
• Developed and executed sales strategies and financial objectives, coaching teams to align with Wells Fargo's behavior framework.
• Collaborated with senior executives and attended district manager meetings and top manager collaborations in Colorado to drive strategic initiatives for branch success, emphasizing effective communication and teamwork.
• Built and led high-performing teams, providing hands-on leadership and coaching to 15 bankers, including 3 premier bankers, relationship bankers, and small business bankers.
• Optimized processes and risk controls in retail banking, engaging stakeholders to drive continuous improvement.
• Led affluent, digital, and small business segmentation initiatives, driving revenue growth and market expansion in Platte River and Summit districts.
• Led diverse operations, compliance, and risk mitigation efforts during pandemic, fostering sustained growth.

Senior Personal Banker II/Service Manager II/CSSR/Teller/Lead Teller

• Led training initiatives for bankers and tellers, fostering a sales-driven culture and elevating customer service standards.
• Proactively identified areas for improvement, devising strategies to overcome challenges and capitalize on growth opportunities.
• Provided personalized coaching, role-playing exercises, and one-on-one sessions to enhance the performance of branch associates.
• Shared best practices and market insights with other branches to drive operational efficiency and capitalize on business opportunities.
• Managed teller line operations and risk mitigation while assisting service managers with back-office tasks.
• Demonstrated leadership in achieving franchise growth through exemplary performance and continuous team monitoring.
• Closed $1.5M in investments and $1.7M in lending within a single quarter through nurturing enduring customer relationships.
• Supported the professional development of branch personnel through comprehensive training, coaching, and motivation.
• Consistently achieved upper-tier sales goals, earning recognition within the top 5% of the company as a service team leader.
• Played a key role in daily branch operations, ensuring adherence to cash controls and execution of sales strategies.

• Leadership Development and Assessment Course, Army ROTC (top 10% graduate)
• Leadership Training Course, US Army (top 5% graduate)
• Led platoon units of up to 40-50 soldiers in executing challenging missions under extreme pressure.
• Attended extensive leadership classes and training sessions to enhance skills in managing personnel effectively.
• Coordinated with subordinates and superiors to ensure timely and efficient mission completion.
• Demonstrated quick thinking and command presence while leading mission scenarios.
• Supervised and coordinated battalion staff efforts in planning and execution of events.
• Assisted commander in training and counseling cadets on military standards and discipline.
• Recognized as the top cadet in my company during LDAC training.
• Led supply and communication efforts during Colorado Springs 2012 fires.
• Prepared units for deployment to Afghanistan and Iraq.
• Completed extensive training in small team movements with 5/19th Special Forces group.
• Worked effectively in fast-paced environments.