Javaughn Anderson
Miramar,FL
Summary
Dynamic System Administrator with extensive experience at Hialeah Park Casino, excelling in system upgrades and technical support. Proven ability to enhance operational efficiency and customer satisfaction through effective user management and troubleshooting. Strong communicator, adept at fostering relationships and training staff to uphold high service standards.
Overview
9
9
years of professional experience
Work History
System Administrator
Hialeah Park Casino
11.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and improve customer engagement.
- Operated cash register efficiently, handling transactions and balancing cash drawer accurately.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Conducted inventory audits to ensure stock accuracy and availability for customers.
- Trained new associates on operational procedures and customer service best practices.
- Implemented promotional displays to attract customer attention and boost sales performance.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Slot Technician
Hialeah Park Casino
Hialeah, FL
09.2021 - 11.2023
- Conducted regular maintenance on slot machines to ensure optimal performance and reliability.
- Diagnosed and repaired electronic components of gaming devices, minimizing downtime.
- Assisted in troubleshooting player issues with slot machines, enhancing customer satisfaction.
- Collaborated with team members to complete machine installations and upgrades efficiently.
- Maintained accurate records of repairs and service history for compliance purposes.
- Trained new staff on safety protocols and operational procedures related to gaming equipment.
- Implemented process improvements that increased the efficiency of machine servicing operations.
- Monitored gaming systems for functionality, proactively addressing potential malfunctions before they escalated.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
Security Officer
Allied Universal Security Services
Miami, FL
04.2021 - 09.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Maintained accurate logs of daily activities, observations, and incidents reported.
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented access control measures, ensuring only authorized individuals entered premises.
- Collaborated with management to refine security procedures for improved efficiency.
- Led incident response drills, enhancing preparedness among security staff and stakeholders.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Sales Associate
Walmart
Hialeah, FL
09.2016 - 12.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and improve customer engagement.
- Operated cash register efficiently, handling transactions and balancing cash drawer accurately.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Conducted inventory audits to ensure stock accuracy and availability for customers.
- Trained new associates on operational procedures and customer service best practices.
- Implemented promotional displays to attract customer attention and boost sales performance.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Network A+ Certificate - IT Network Security
Florida Career College
Miami, FL04.2020
High School Diploma - IT Network Security
Dolphin High School
Miramar, FL03.2017
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Remote Access
- Windows administration
- User management
- Software installation
- Desktop troubleshooting
- Server management
- Network troubleshooting
- Backup management
- Hardware and software installation
- IT documentation
- File system administration
- Helpdesk operations
Timeline
System Administrator
Hialeah Park Casino
11.2023 - Current
Slot Technician
Hialeah Park Casino
09.2021 - 11.2023
Security Officer
Allied Universal Security Services
04.2021 - 09.2021
Sales Associate
Walmart
09.2016 - 12.2020
Network A+ Certificate - IT Network Security
Florida Career College
High School Diploma - IT Network Security
Dolphin High School