JAVE LAPSLEY
Tolleson,AZ
Summary
Dynamic professional with a proven track record at DIGNITY HEALTH, enhancing patient experience and streamlining check-in processes. Expert in EMR and patient rights, with exceptional multitasking and problem-solving abilities. Achieved significant improvements in patient data management and service delivery, demonstrating strong leadership and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
DIGNITY HEALTH
12.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
Charge Entry Specialist
ENGLISH DERMATOLOGY
07.2016 - 11.2022
- Answered questions and assisted providers and office staff.
- Captured and entered professional charges.
- Verified insurance eligibility and information to update database.
- Worked with revenue cycle team to identify denial trends.
Supervisor
Sam's Club
01.2011 - 08.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Science - Nursing
Carrington College
Mesa, AZ12-2025
MEDICAL ASSISTING - MEDICAL
Arizona College
Mesa, AZ06-2016
High School Diploma -
HORACE MANN HIGH SCHOOL
Gary, IN06-2000
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Admitting coordination
- EMR
- Patient Rights
- Medical Records Management
- Multitasking
- Problem-solving aptitude
- Professional Networking
- Discharge Planning
- Time management abilities
- Insurance verifying
- Scheduling appointments
- Documentation skills
Timeline
Patient Access Representative
DIGNITY HEALTH
12.2023 - Current
Charge Entry Specialist
ENGLISH DERMATOLOGY
07.2016 - 11.2022
Supervisor
Sam's Club
01.2011 - 08.2016
Associate of Science - Nursing
Carrington College
MEDICAL ASSISTING - MEDICAL
Arizona College
High School Diploma -
HORACE MANN HIGH SCHOOL
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