Javen Oler
San Tan Valley,Arizona
Summary
Adaptable and enterprising server with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Games Attendant/Shift Lead
Main Event
Gilbert, AZ
10.2021 - 04.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Food Runner
Osaka Japanese Steakhouse
Mesa, Arizona
05.2020 - 10.2021
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Answered questions from restaurant patrons regarding menu items.
- Delivered correct food items to tables according to order documentation.
Server/Host
IHOP
Gilbert, AZ
01.2020 - 12.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Highland High School
Gilbert, AZ 08.2018 - 05.2022
Skills
Guest service
Knowledgeable in POS
Safety processes and procedures
Daily workflows
Staff education and training
Timeline
Games Attendant/Shift Lead
Main Event
10.2021 - 04.2022
Food Runner
Osaka Japanese Steakhouse
05.2020 - 10.2021
Server/Host
IHOP
01.2020 - 12.2020
High School Diploma -
Highland High School
08.2018 - 05.2022