Ja'Veon Coleman

• Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
• Provided training to other staff members on proper use of aviation systems or equipment.
• Inspected airfield conditions to verify compliance with federal regulatory requirements.
• Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
• Coordinated changes to flight itineraries with appropriate air traffic control agencies.
• Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
• Performed and supervised mobile airfield management functions.
• Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
• Reviewed airfield construction and repair project priorities to determine impact on airfield operations.
• Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.

• Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
• Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
• Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
• Enforced FAA and airline rules with passengers in business, economy and first class.
• Dealt with mechanical and passenger emergencies according to standards.

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• Ensured all passengers had valid boarding passes and passports.
• Delivered exceptional customer support through welcoming passengers, addressing inquiries, and guiding them to their designated seats.
• Maintained a safe and comfortable environment for passengers by continuously monitoring cabin conditions.
• Maintained high standards of customer service by promptly and professionally resolving any issues that arose during flights.
• Completed trainings in customer service, conflict resolution techniques and safety procedures to stay up-to-date with new requirements.
• Ensured compliance with FAA guidelines through the effective demonstration of safety equipment and procedures.