Javetta Taylor
Houston
Summary
Skilled customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Known for being highly organized with excellent communication and mathematical skills. I hold true to a high standard of ethics, morals and values that are pertinent not only to achieve set goals but to ensure future success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
06.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Opened customer accounts and provided deposit and withdrawal. Recommended products to enhance the member experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Operations Clerk
Wells Fargo
06.2019 - 06.2023
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
Universal Vault Specialist
Bank of Texas
02.2018 - 07.2019
- Received deposits from different vendors were I had to sort them and verify the quantities matched what was on the manifest.
- Worked in change orders where I had to bag orders for different clients. Ensure accuracy of all orders going out.
Education
Associate of Arts - Finance
Houston Community College
Houston, TX05-2016
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- MS office
- Critical Thinking
- Time Management
- Analytical Skills
- Detail Oriented
Timeline
Member Service Representative
Navy Federal Credit Union
06.2023 - Current
Operations Clerk
Wells Fargo
06.2019 - 06.2023
Universal Vault Specialist
Bank of Texas
02.2018 - 07.2019
Associate of Arts - Finance
Houston Community College