Javian Gomes
Providence,RI
Summary
Operations leader with a proven track record in branch management, team leadership, and revenue growth. Experienced in driving operational efficiency, customer retention, and profitability, achieving $10M in revenue, $3M in profit, and expanding a customer base from 10,000 to nearly 14,000. Skilled at hiring, coaching, KPI tracking, and implementing strategic initiatives to optimize branch performance.
Overview
10
10
years of professional experience
Work History
Service Manager
Fox Pest Control
Warwick, RI
11.2024 - Current
- Oversaw branch operations including scheduling, routing, production goals, and customer service.
- Managed, coached, and developed technicians, setting expectations and tracking KPIs.
- Completed branch management training and assumed branch manager responsibilities including payroll, hiring, product ordering, and fleet/truck upkeep.
- Assisted in driving branch growth from 40% in 2024 to 44% in 2025, generating $10 million in revenue with $3 million in profit.
- Contributed to customer growth from approximately 10,000 to nearly 14,000 customers.
- Resolved escalated customer issues, implemented process improvements, and monitored customer retention metrics.
- Prepared performance reports, tracked service efficiency, and ensured route completion.
Lead Technician
Fox Pest Control
Warwick, RI
08.2024 - 11.2024
- Supervised, coached, and mentored technicians on treatment execution, safety, and documentation.
- Monitored team KPIs and tracked route completion.
- Assisted Service Manager with scheduling, dispatching, and workflow optimization.
- Resolved escalated customer issues and ensured client satisfaction.
Pest Control Technician
Fox Pest Control
Warwick, RI
02.2024 - 08.2024
- Conducted property and structural inspections to identify pests and assess infestations.
- Applied pest control treatments following safety protocols and regulations.
- Managed appointments and routes to ensure completion and efficiency.
- Provided client-facing service, addressing concerns and resolving issues.
- Maintained records, operated equipment safely, and worked independently in various weather conditions.
Independent Contractor
Instacart, DoorDash & Delivery Platforms
Warwick, RI
12.2021 - 02.2024
- Managed deliveries, optimized routes, and maintained excellent customer service.
- Answered and placed calls, de-escalated issues, and maintained professional tone.
- Provided product information, located requested items efficiently, and fulfilled customer requests.
- Recommended products and advised customers on selections.
Claims Representative
Amica Mutual Insurance
Lincoln, RI
04.2020 - 09.2021
- Handled auto and property claims while processing documentation and verifying coverage.
- Resolved escalated customer issues and provided benefit guidance.
- Calculated and processed claim payments within authority limits.
- Gathered and verified information for adjusters.
- Trained, coached, and supported team members on procedures and service expectations.
Account Sales Manager
Bank of America
Lincoln, RI
05.2019 - 11.2019
- Opened and managed consumer and business accounts.
- Met sales goals and cross-sold banking products.
- Resolved escalated customer issues and handled inquiries.
- Assisted with marketing campaigns, promotions, and performance tracking.
Shift Manager
Walgreens
North Providence, RI
09.2016 - 05.2019
- Managed store operations, staff, workflow, and customer service.
- Set pricing and discount rates, monitored sales trends, and resolved complaints.
- Trained staff, improved productivity, and implemented operational improvements.
Pharmacy Technician
Walgreens
East Providence, RI
05.2016 - 09.2016
- Prepared prescriptions, verified information, maintained profiles, and assisted customers.
Cashier / Photo Technician
Walgreens
East Providence, RI
09.2015 - 05.2016
- Operated registers, assisted customers, processed transactions, and managed photo orders.
Education
High School Diploma -
E-Cubed Academy
Providence, RISkills
Branch Management & Leadership
- Payroll, Hiring, Training, Onboarding, Retention
- KPI Monitoring, Route Completion, Operational Efficiency
- Fleet/Truck Oversight, Inventory Management, Product Ordering
- Team Coaching, Performanc, Evaluations, Mentoring
Customer Service & Claims
- Claims, Complaint Resolution, Issue Payments, Account Updating
- Customer Retention Strategies, Problem-Solving, Conflict De-Escalation
- Active Listening, Social Perceptiveness, Service Orientation
- Claims Processing, Documentation, Information Verification
Sales & Marketing
- Sales Strategy, Upselling, Promotions, Negotiation Skills
- Advertising and Promotional Campaign Planning
- Product Knowledge, Merchandising, Service Recommendation
Technical & Operational Skills
- Data Entry, yping, Complex Problem-Solving, Multitasking
- Computer Skills and Software Proficiency
- Production and Processing Communication, Writing Reading Comprehension
- Adaptability, Physical Stamina, Safe Equipment Handling
Timeline
Service Manager
Fox Pest Control
11.2024 - Current
Lead Technician
Fox Pest Control
08.2024 - 11.2024
Pest Control Technician
Fox Pest Control
02.2024 - 08.2024
Independent Contractor
Instacart, DoorDash & Delivery Platforms
12.2021 - 02.2024
Claims Representative
Amica Mutual Insurance
04.2020 - 09.2021
Account Sales Manager
Bank of America
05.2019 - 11.2019
Shift Manager
Walgreens
09.2016 - 05.2019
Pharmacy Technician
Walgreens
05.2016 - 09.2016
Cashier / Photo Technician
Walgreens
09.2015 - 05.2016
High School Diploma -
E-Cubed Academy