JAVID SAHELI
Miami
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care. Positive and upbeat team player with good communication and time management abilities.
Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care. Background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Coral Gables Hospital
Miami
04.2025 - Current
- Verified patient information for accuracy and completeness upon registration.
- Scheduled patient appointments and coordinated physician availability effectively.
- Provided insurance verification and clarified coverage details for patients.
- Verification of insurances through one source and availity platforms as well as proprietary health insurance company portals.
- Admission roles such as admitting patients from the ER to inpatient and observation designated orders through the meditech system
- Operating the meditech system for patient intake, registration and admission tasks.
- Coordinating with insurance companies and processing eligibility and authorization claims during the registration process.
- Managed electronic health record entries to ensure data integrity.
- Assisted patients with financial counseling and payment plan options.
- Communicated with medical staff regarding patient needs and service updates.
- Educated patients on pre-registration processes and required documentation.
- Handled patient inquiries via phone and in-person with professionalism and empathy.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Verified demographics and insurance information to register patients in computer system.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Obtained health, financial and religious information from patients at time of admission.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Called insurance companies and verified patient coverage.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Guided patients through the completion of consent and other required medical forms.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Brand Ambassador - Transportation Specialist
Freebee
08.2023 - Current
- Currently employed at Florida International University as a Brand Ambassador - Transportation Specialist, where I have successfully maintained high customer service through reliable services.
- Skilled in utilizing traffic data to optimize routes, reducing travel time and enhancing efficiency, and known for my ability to produce exceptional customer service, addressing and resolving issues promptly, collaborating with the freebee team to solve customer issues swiftly enhancing customer satisfaction.
- Passionate about leveraging my experience and skills to contribute to the innovative and community focused initiatives at Freebee.
- Foster positive passenger interactions, resulting in repeated high customer satisfaction.
- Consistently maintain vehicle to high safety standards, ensuring compliance with regulations.
- Assist passengers with special needs, providing a friendly and accommodating environment, ensuring accessibility as well as comfort.
Front Office Coordinator
Stand Up MRI of Miami
03.2021 - 02.2023
- Compassionate and detail-oriented Front Office Coordinator with extensive experience in healthcare administration, specializing in providing support for MRI clinics that focus on claustrophobic patients.
- Demonstrated ability to manage front desk operations efficiently while ensuring a welcoming and comforting environment for patients with anxiety and claustrophobia.
- Skilled in-patient scheduling, communication, and coordination with medical staff to facilitate smooth and stress-free appointments.
- Known for my empathetic approach, excellent organizational skills, and commitment to enhancing patient experience, ensuring a seamless and positive experience for all patients.
- Communicated with radiologists and external offices, facilitating smooth operations and introduced systems reducing missed appointments and increasing clinic productivity.
- Provided comprehensive patient support, identifying patient flow data and implementing solutions ensuring faster patient care, addressing inquiries efficiently and establishing a welcoming environment.
- Coordinated with staff to identify to develop a seamless system, significantly reducing operational delays. Streamlined verification processing insurance claims, expediting patient reimbursement's and minimizing errors.
Web Developer
Freelance
04.2017 - 03.2022
- Dynamic and results-driven freelance full stack web developer with over years of experience designing and implementing web applications.
- Proficient in front-end and back-end technologies, including HTML, CSS, JavaScript, React, Node.js, and SQL.
- Demonstrated ability to deliver high-quality, scalable, and user-friendly solutions for diverse client needs.
- Strong problem-solving skills and adept at collaborating with cross-functional teams to ensure project success.
- Passionate about staying updated with the latest industry trends and continuously enhancing technical skills.
- Dedicated to providing exceptional service and transforming client visions into innovative web solutions.
- Work closely with clients, deliver tailored web services, fostering strong professional relationships and repeat business.
- Partner with teams integrate APIs, enhancing functionality and improving user feedback.
- Optimize web performance through advanced SEO techniques, resulting in increase of user traffic.
Executive Assistant
Reawakenings Wellness Center
01.2014 - 01.2018
- Highly organized and proactive Executive Assistant with years of experience providing top-tier administrative support in healthcare settings.
- Adept at managing complex schedules, coordinating high-level meetings, and facilitating seamless communication between executive leadership and medical staff.
- Proven track record of improving operational efficiency and contributing to strategic initiatives in a fast-paced health center environment.
- Expert in handling confidential information with discretion, managing multi-faceted projects, and streamlining administrative processes.
- Possess exceptional interpersonal and communication skills, enabling effective collaboration with diverse teams and stakeholders.
- Known for my ability to anticipate needs, prioritize tasks, and deliver outstanding results under pressure.
- Proficient in CRM systems. Dedicated to supporting executive leadership in achieving organizational goals and enhancing the overall patient care experience.
- Managed executive schedules for the CEO, CFO and COO. Coordinated travels, enhancing efficiency. Streamlined office operations, analyzed travel expense reports, organized corporate events and meeting with meticulous attention to detail.
- Executed a company - wide digital transformation project, resulting in improvement in overall productivity. Led cross functional initiatives to enhance workflow automation, achieving in operational efficiency.
- Directed daily office functions, ensuring seamless operations and an increase in team efficiency. Spearheaded employee engagement initiatives, resulting in an increase in team morale and retention rates.
Education
MIAMI DADE COLLEGE
01.2023
WORLD HOPE ACADEMY
01.2012
Skills
- Data management
- Workflow optimization
- Strategic planning
- Networking
- Analytical skills
- Coding
- Patient registration
- Staff Coordination
- Customer service
- Office operations
- Medical records management
- Insurance verification
- Appointment scheduling
- Healthcare software
- Medical terminology
- Front desk operations
- Authorization verification
- Data entry proficiency
- Patient identity verification
- Records maintenance
- Registration and admissions
- Patient check-in
- Multitasking and organization
- Health insurance knowledge
- Intake assessment
- Healthcare systems navigation
Hobbies and Interests
- Avid book collector
- Philosophy
- Poetry
- Assyriology
- Etymology
- Historical Literature
- Magento - Dynamics
- Metallurgy
- Physics
- Culinary Arts
- Ortho mosaic Photogrammetry
Languages
- English
- Spanish
- Latin
Timeline
Patient Access Specialist
Coral Gables Hospital
04.2025 - Current
Brand Ambassador - Transportation Specialist
Freebee
08.2023 - Current
Front Office Coordinator
Stand Up MRI of Miami
03.2021 - 02.2023
Web Developer
Freelance
04.2017 - 03.2022
Executive Assistant
Reawakenings Wellness Center
01.2014 - 01.2018
MIAMI DADE COLLEGE
WORLD HOPE ACADEMY