SADE HARDEN
Chicago
Summary
Detail-oriented Call Center Representative skilled in critical thinking and data entry within healthcare environments. Delivers positive patient interactions through effective communication and coordination. Focused on improving service quality and operational efficiency by leveraging advanced CRM systems and strong time management.
Overview
1
1
Certification
7
7
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
SHIRLEY RYAN ABILITY LAB
Chicago, IL
06.2024 - 02.2026
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.Delivered compassionate patient interactions, enhancing client trust and satisfaction while ensuring a positive access experience.
- Addressed customer complaints and inquiries, and re-directed calls to other team members.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Entered patient demographic and insurance data into database, ensuring accurate establishment of medical records.
- Completed ongoing training programs to enhance knowledge of industry trends and best practices in patient access services.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
MEDICAL ASSISTANT
MIDWEST EXPRESS URGENT CARE
Matteson, IL
01.2023 - 05.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated submission of prescriptions and refills to pharmacies via phone and fax.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Sanitized, restocked, and organized exam room and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
NUTRITION OPERATOR
UNIVERSITY OF CHICAGO MEDICINE
Chicago, IL
03.2022 - 12.2022
- Analyzed health needs and goals set by dieticians, physicians, and nurses to deliver nutritious, balanced meals tailored to patient requirements.
- Evaluated calories, sodium, sugar, and other nutrition data to effectively manage and optimize patient diets.
- Collected, organized and entered patient data into medical systems.
- Compiled, organized, and input patient data into medical systems to ensure accurate and accessible health records.
PART-TIME ASSISTANT TEACHER
CHILD TIME OF EVANSTON
Evanston, IL
12.2021 - 04.2022
- Collaborated with teachers to design lesson plans and coordinate class activities, identifying effective strategies and areas for enhancement.
- Documented daily student progress in academic and behavioral areas.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supervised daily student intake, lunch, and recess activities to ensure safety and order.
- Facilitated physical, mental, and social development through engaging classroom games and activities.
- Oversaw recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets and attendance logs.
FULL-TIME ACCESS REPRESENTATIVE
NORTHSHORE UNIVERSITY HEALTHSYSTEM
Skokie, IL
05.2019 - 12.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical record.
- Applied knowledge of medical terminology to execute data entry tasks with precision and clarity.
- Managed patient scheduling and registration functions, serving as primary contact for medical office visits and enhancing patient experience.
Education
High School Diploma -
Evanston Township Highschool
Evanston, ILSkills
- Data Management
- CRM Systems
- Efficient Data Entry
- Patient Communication
- Customer Engagement
- Planning
- Medical records management
- Organization
- Time-Management
- Empathetic Interaction
- Critical Thinking
- Conflict Resolution
- Telephone Etiquette
- Positive Personality
Certification
- Permanent Employee Registration Card (PERC)
- 20 Hour Security Training
- BLS/CPR Certification
Timeline
PATIENT ACCESS SPECIALIST
SHIRLEY RYAN ABILITY LAB
06.2024 - 02.2026
MEDICAL ASSISTANT
MIDWEST EXPRESS URGENT CARE
01.2023 - 05.2024
NUTRITION OPERATOR
UNIVERSITY OF CHICAGO MEDICINE
03.2022 - 12.2022
PART-TIME ASSISTANT TEACHER
CHILD TIME OF EVANSTON
12.2021 - 04.2022
FULL-TIME ACCESS REPRESENTATIVE
NORTHSHORE UNIVERSITY HEALTHSYSTEM
05.2019 - 12.2021
High School Diploma -
Evanston Township Highschool