Javier Amador Quan

Dedicated IT professional with experience in server administration, security, technical support and project management.

• Administered servers and networks to optimize technological performance.
• Implemented and maintained computer security systems to safeguard confidential information.
• Provided technical support to users, resolving issues and assisting with information technology usage.
• Managed technological projects in a multinational company.
• Developed and maintained computer systems.
• Resolved software and hardware incidents, providing technical support.
• Collaborated with multidisciplinary teams to design and develop technological solutions.
• Designed and configured an enterprise VoIP network for enhanced internal and external communication.
• Implemented routing and call management solutions for optimal VoIP resource utilization.
• Partnered with technical support teams for VoIP system maintenance and assistance.

Results-driven IT leader with expertise in infrastructure management, team leadership and innovative solutions.

• Office 365 Email Administrator.
• Effectively and efficiently led infrastructure, communication and support team.
• Implemented continuous improvement processes to optimize company infrastructure.
• Supervised implementation and maintenance of communication systems and technical support.
• Coordinated infrastructure projects, ensuring timely completion.
• Efficiently managed IT infrastructure resources and budget.
• Successfully implemented innovative technological solutions to enhance efficiency and productivity.
• Advanced expertise in technical problem-solving and customer service.
• Extensive experience as Support Manager, supervising teams and ensuring quality service.
• Experienced in implementing support process improvements and resource optimization.

Expertise in designing, implementing and managing communication infrastructure networks.

• Experience designing, implementing and managing communication infrastructure networks.
• Knowledge of installing and configuring voice and data communication systems.
• Server administration and network equipment maintenance expertise.
• Strong problem-solving skills and technical support for users.
• Experience configuring and maintaining enterprise network environments.
• Managed network connectivity and security issues.
• Implemented network security policies and access controls.
• Proficient in network technologies and protocols (TCP/IP, VLANs).

Technology industry specialist with 3 years of experience providing training and support.

• Technical support and incident resolution
• Customized training sessions for internal users
• Effective communication of technical concepts
• Developed training handbooks, computer tutorials and reference materials.
• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Enhanced employee performance by developing and implementing comprehensive training programs.