

Results-oriented Collections Analyst with 10+ years' experience in accounts receivable, revenue cycle, and portfolio management. Skilled in identifying process gaps, analyzing financial data, and implementing solutions to improve cash flow and reduce delinquency. Proficient in Workday, HighRadius, Salesforce, Power BI, and Microsoft Teams. Recognized for enhancing workflows and resolving complex account issues.
Oversaw a Texas-based client portfolio, applying analytical methods to monitor account health and validate balance accuracy. Executed structured follow-ups and relationship-management strategies to enhance payment behaviors and reduce delinquency trends. Collaborated on team projects focused on cash applications and account reconciliations, ensuring compliance with documentation practices. Utilized advanced collection techniques to address high-value past-due accounts, providing guidance on negotiation tactics and escalation pathways.