Javier Cantu
Hebbronville,Texas
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention through exceptional customer service and strong relationship building. Skilled in account management and teamwork, adept at resolving escalated issues and improving client relations, ensuring sustained success.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
22
22
years of professional experience
Work History
Account Manager
Aegis Chemical Solutions
09.2013 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Champion Technologies Inc.
03.2003 - 08.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
High School Diploma -
Hebbronville High School
Hebbronville, TX05-1981
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
Aegis Chemical Solutions
09.2013 - 02.2025
Account Manager
Champion Technologies Inc.
03.2003 - 08.2013
High School Diploma -
Hebbronville High School
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