Javier Contreras
Reno,NV
Summary
Nevada National Air Guard Veteran with 26 years of Service. I have knowledge of Veteran Services and multiple years of training and supervising teams to meet compliance and standards. Combined with also working at the United States Postal Service, I am efficient at problem-solving and enhancing operational efficiency. Proven track record in training staff and implementing process improvements, resulting in increased customer satisfaction and streamlined workflows. Strong organizational skills complemented by a commitment to team collaboration and professional development.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
02.2024 - Current
- Supervised daily operations to ensure efficient mail processing and delivery.
- Trained and mentored staff on customer service best practices and USPS policies.
- Managed customer inquiries, resolving issues promptly to enhance satisfaction.
- Implemented process improvements that streamlined workflow and reduced delays.
- Monitored performance metrics to maintain service quality standards consistently.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Function Manager
Nevada Air National Guard
01.2023 - 09.2024
- Led operational strategy development to enhance mission readiness and efficiency across multiple units.
- Streamlined resource allocation processes, improving overall logistical support for training exercises.
- Implemented training programs, enhancing skills of personnel and ensuring compliance with safety regulations.
- Coordinated cross-functional teams during emergency response drills, fostering collaboration and effective communication.
Postmaster
United States Postal Service, USPS
11.2023 - 02.2024
- Supervised daily operations, ensuring efficient mail processing and delivery schedules.
- Implemented quality control measures to enhance customer satisfaction and service reliability.
- Managed staff training programs, fostering professional development and operational compliance.
- Optimized route planning strategies, reducing delivery times and increasing overall efficiency.
Manager in Charge
United States Postal Service, USPS
01.2023 - 10.2023
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Mentored team members, fostering professional growth and skill development.
- Analyzed performance metrics to identify areas for improvement and implement solutions.
COVID Operation Management
Nevada Air National Guard
01.2022 - 12.2022
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Supervisor
United States Postal Service, USPS
01.2017 - 03.2021
- Collaborated with management to develop training materials for new hires.
- Conducted regular team meetings to communicate updates and foster collaboration.
- Assisted in inventory management, ensuring adequate supplies for operations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Skills
- Veteran
- Compliance
- Quality Assurance
- Training
- Supervisor
- Problem Solving
Languages
Spanish
Timeline
Customer Service Supervisor
United States Post Office
02.2024 - Current
Postmaster
United States Postal Service, USPS
11.2023 - 02.2024
Function Manager
Nevada Air National Guard
01.2023 - 09.2024
Manager in Charge
United States Postal Service, USPS
01.2023 - 10.2023
COVID Operation Management
Nevada Air National Guard
01.2022 - 12.2022
Customer Service Supervisor
United States Postal Service, USPS
01.2017 - 03.2021