Driven insurance professional with proven experience in claims assessment and sales presentations. Recognized for exceptional negotiation skills and an ability to deliver tailored insurance solutions, ensuring compliance and client trust.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Broker
M/R Insurance Group LLC
Las Cruces, NM
07.2025 - Current
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Cross-sold insurance products to existing clients to reach sales targets.
Processed policy applications and renewals, ensuring compliance with company guidelines.
Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
Insurance Agent
Farm Bureau Insurance
Las Cruces, NM
10.2020 - 07.2025
Educated clients on policy features, benefits, and exclusions to enhance understanding.
Collaborated with underwriters to evaluate risks and develop tailored insurance solutions.
Responded to client inquiries promptly, providing exceptional customer service and support.
Participated in team meetings to discuss industry trends and improve service strategies.
Insurance Adjuster
Snapsheet
Las Cruces, NM
10.2017 - 10.2020
Evaluated insurance claims to determine validity and coverage under policy terms.
Coordinated with claimants and service providers to gather necessary documentation and information.
Mentored junior adjusters on effective negotiation strategies and claims processing techniques.
Implemented process improvements that enhanced workflow efficiency in claims assessment.
Field Claims Adjuster
Farm Bureau Insurance
Las Cruces, NM
01.2014 - 10.2017
Investigated and assessed property damage claims to determine coverage and settlement options.
Collaborated with policyholders and contractors to gather necessary documentation for claim processing.
Evaluated loss reports and estimates to ensure accuracy and compliance with company policies.
Mentored junior adjusters in best practices for conducting field inspections and claim negotiations.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM
Skills
Proactive team player
Claims handling
Driven
Sales presentations
Policy coverage expert
Commission-based sales
Award-winning sales professional
Skilled negotiator
Talented salesperson
Certification
Licensed Insurance Producer since 2020 Currently licensed in New Mexico, Texas and Arizona
BI-Lingual in English and Spanish
Farm Bureau Financial Services Rookie of the year P&C 2020
Farm Bureau Financial Services Rookie of the year Life 2020
Farm Bureau Financial Services Heritage Award Winner 2020
Farm Bureau Blue Vase Award Winner 2020
Farm Bureau Pacesetter Award Winner (2021 & 2022)
Farm Bureau Financial Services All-American 2022 Top Junior Agent 2023 New Mexico Farm & Livestock Bureau