Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Javier Cruz-Navarro

Houston

Summary

Dynamic and dependable professional with extensive experience at Sam's Club, excelling in customer service and effective communication. Proven ability in safe forklift operation and order picking, ensuring quality and efficiency. Committed to fostering positive customer relations and continuously learning to enhance team collaboration and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Curbside Shopper

Sam's Club
Humble
01.2024 - 02.2025
  • Greeted and assisted customers to foster positive experiences.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Checked expiration dates on items prior to placing them in customer's cart and bag.
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Checked finished products for quality assurance before loading them onto trucks for shipment.
  • Processed orders by picking products from shelves within the warehouse.
  • Ensured all safety protocols were followed while operating the forklift.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Stocked shelves with merchandise to ensure availability of products for customers.

Crew Member and Trainer

Chipotle
Houston
05.2023 - 01.2024
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained cleanliness and organization of line workstations.
  • Distributed prepared food to servers.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.

Order Packer

Pappas BBQ
Houston
03.2021 - 09.2021
  • Monitored inventory levels to ensure sufficient stock is available for order fulfillment needs.
  • Prepared boxes, bags, and other containers for packing food items.
  • Inspected food products to ensure quality and safety standards were met.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Addressed customer questions and concerns regarding products and services.

Education

Bachelor of Science - Mathematics

University of Houston
Houston, TX
05-2027

Associate of Science -

Lone Star College
Houston, TX
05-2025

Associate of Arts -

Lone Star College
Houston, TX
05-2023

Skills

  • Team collaboration
  • Effective communication
  • Competitive
  • Customer service
  • Safe forklift operation
  • Order picking
  • Always wanting to learn more
  • Dependable and responsible
  • Customer relations

Languages

Spanish
Native/ Bilingual

Certification

  • Warehouse Forklift

Timeline

Curbside Shopper

Sam's Club
01.2024 - 02.2025

Crew Member and Trainer

Chipotle
05.2023 - 01.2024

Order Packer

Pappas BBQ
03.2021 - 09.2021

Bachelor of Science - Mathematics

University of Houston

Associate of Science -

Lone Star College

Associate of Arts -

Lone Star College

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