Shelbi Bracken
Fallon
Summary
Results-driven individual proficient in navigating evolving work environments and optimizing efficiency. Effective communication and interpersonal skills enhance customer satisfaction and drive business success. Advanced from guest service to acting supervisor, then supervisor, and consistently recognized for outstanding performance in evaluations.
Overview
8
8
years of professional experience
Work History
Curbside Shopper
Safeway
02.2025 - Current
- Ensured timely product selection and delivery by executing daily shopping tasks efficiently.
- Maintained high satisfaction ratings by resolving customer inquiries promptly.
- Trained new staff on operational procedures and customer service standards effectively.
- Memorized store layouts for efficient order fulfillment along optimal routes.
- Implemented feedback mechanisms consistently to improve service quality.
- Worked closely with customers to enhance convenience during shopping experiences.
- Demonstrated exceptional speed and accuracy in selecting order items.
- Delivered friendly, knowledgeable support throughout the shopping process.
House and Pet Sitter
Personal Employer
04.2022 - 07.2025
- Provided attentive care for pets, ensuring safety and comfort during owner absences.
- Maintained tidy living spaces to create pleasant environments for pets.
- Developed structured routines for feeding, walking, and exercising pets to support their health.
- Updated pet owners regularly regarding pet status and any property concerns.
- Built strong client relationships based on trustworthiness and exceptional attention to detail.
- Executed feeding and walking duties while managing cleanliness of pet areas.
- Replenished bedding and litter boxes to uphold sanitary conditions.
- Carried out light cleaning responsibilities, including dusting and bathroom maintenance.
Acting Supervisor/Guest Services
Fox Peak Cinema
08.2023 - 09.2024
- Ensured efficient cinema operations and customer satisfaction through daily supervision.
- Trained new hires on operational procedures and customer service best practices.
- Coordinated inventory management to maintain adequate stock levels for concessions.
- Implemented safety protocols to enhance compliance with health regulations.
- Effectively addressed customer inquiries, improving overall guest experience.
- Contributed to a welcoming atmosphere by maintaining cleanliness and organization in facilities.
- Oversaw daily workflow, ensuring timely task completion across the department.
- Mentored junior staff on career development through knowledge sharing.
Babysitter
Personal Employer
03.2018 - 08.2021
- Supervised children attentively, guaranteeing safety and well-being at all times.
- Created dynamic activities to encourage learning and foster creativity.
- Maintained open communication with parents regarding behavioral progress.
- Adapted quickly to individual needs during care sessions.
- Built trusting relationships with children, supporting a positive atmosphere.
- Facilitated conflict resolution among siblings, enhancing understanding and cooperation.
- Supported educational growth by assisting with homework completion.
- Cleaned and organized play areas following activities, promoting a structured environment.
Education
Associate of Arts -
Western Nevada College
Fallon, NV12.2024
High School Diploma -
Oasis Academy College Prep
Fallon, NV12.2024
Skills
- Valid driver's license and reliable transportation
- Customer service and support
- Point of sale operation
- Inventory management
- Sanitation and maintenance
- Cash handling and safe counting
- Projector troubleshooting
- Supervision and leadership
- Efficiency and speed
- Mobile application proficiency
- Navigation skills
- Physical stamina and heavy lifting
- Team collaboration
- Problem-solving expertise
- Customer service
Timeline
Curbside Shopper
Safeway
02.2025 - Current
Acting Supervisor/Guest Services
Fox Peak Cinema
08.2023 - 09.2024
House and Pet Sitter
Personal Employer
04.2022 - 07.2025
Babysitter
Personal Employer
03.2018 - 08.2021
Associate of Arts -
Western Nevada College
High School Diploma -
Oasis Academy College Prep
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