Javier De La Garza

• Sole Repair Technician, responsible for managing and operating the repair department.
• Repair and maintain store inventory, ensuring all instruments meet quality standards.
• Handle customer service for repairs, providing expert advice and solutions.
• Process and fulfill warranty claims, coordinating with manufacturers as needed.
• Order parts and supplies to maintain efficient workflow and inventory.
• Respond to customer inquiries via phone and in-store consultations.

• Designed, built, and finished custom stringed instruments from raw materials.

• Operated woodworking and metalworking machinery, including bandsaws, milling machines, routers, table saws, sanders, and buffing machines.

• Fabricated and installed electromagnetic components for electric guitars, including custom-wound pickups and soldered electronics.

• Performed a wide range of repairs and custom modifications on stringed instruments.

• Conducted vintage and modern restorations, preserving and enhancing instrument integrity.

• Managed business operations, including customer service, inventory, and workflow organization.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.