Terry Nichols
Indianapolis,Indiana
Summary
Hardworking representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
8
8
years of professional experience
Work History
Orchestral Luthier
Woodwind and Brasswind
Indianapolis, Indiana
- Demonstrated exceptional attention to detail when working on high-end vintage pieces.
- Built custom-made instruments based on client specifications and preferences.
- Inlaid decorative elements like pearl or abalone into fingerboards and headstocks.
- Collaborated with musicians to design personalized modifications for their instruments.
Bartender
Bazbauxs Pizza
Indianapolis, Indiana
03.2023 - Current
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
ABA Behavior Therapist
Bierman Centrr For Autism
05.2025 - 12.2025
- Implemented individualized treatment plans based on behavior analysis assessments.
- Conducted data collection on client progress to inform therapeutic adjustments.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness.
- Developed and executed engaging activities to promote skill acquisition.
Kitchen Manager
Ash and Elm Cider Co.
05.2023 - 04.2025
- Managed kitchen operations to ensure compliance with health and safety regulations.
- Supervised staff, providing training on food preparation and service techniques.
- Developed and maintained effective inventory management procedures.
- Implemented cost control measures to enhance kitchen profitability.
Educator
AYS(At Your School)
Indianapolis, IN
05.2021 - 10.2023
- Verified student learning with quarterly reviews and assessments.
- Drove student engagement with diverse instructional tools and supplemental activities.
- Used outlines, study sessions and guides to prepare students for examinations.
- Fostered positive learning environment by promoting respect and collaboration among students.
Bar Manager
Greeks Pizzeria
Indianapolis, Indiana
08.2017 - 09.2022
- Controlled costs and properly rotated inventory, minimizing waste and moving older products.
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
- Staffed bar with appropriate coverage for slow, busy and special event shifts.
- Assisted in preparation of annual budgets, including projection of sales volume and staffing costs.
- Supervised daily bar operations ensuring compliance with health and safety regulations.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
Bartender
The Alley Cat
Indianapolis, Indiana
03.2020 - 08.2022
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
Education
High School - Science and Arts
05.2003
Bachelor of Science (B.S.) - Agricultural Chemistry
06.2007
Skills
- Money Handling
- Loss Prevention
- Customer Service
- Product Knowledge
- Customer Assistance
- Attention to detail
Languages
English
Timeline
ABA Behavior Therapist - Bierman Centrr For Autism
05.2025 - 12.2025
Kitchen Manager - Ash and Elm Cider Co.
05.2023 - 04.2025
Bartender - Bazbauxs Pizza
03.2023 - Current
Educator - AYS(At Your School)
05.2021 - 10.2023
Bartender - The Alley Cat
03.2020 - 08.2022
Bar Manager - Greeks Pizzeria
08.2017 - 09.2022
Pike High Schools - High School, Science and Arts
University of Oregon - Bachelor of Science (B.S.), Agricultural Chemistry
Orchestral Luthier - Woodwind and Brasswind