Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Diaz

Tucson,AZ

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction, I've been in the automotive industry for over 20 years and I feel confident in choosing to look in a new direction for a career. I am excited in sharing my experience & knowledge while seeking new opportunities.

Overview

11
11
years of professional experience

Work History

Sales and Service Shop Manager

Jack Furrier's Western Tire
09.2013 - Current
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

General Studies - Liberal Arts And General Studies

Cholla Magnet High School
Tucson, AZ
05.1999

Skills

  • Employee Scheduling
  • Visual Merchandising
  • Employee Motivation
  • Budget Adherence
  • POS Systems
  • Customer Service
  • Brand representation
  • Policy Enforcement
  • Staff recruitment
  • Employee Management
  • Invoicing
  • Recruitment and hiring
  • Customer Engagement
  • Store operations

Timeline

Sales and Service Shop Manager

Jack Furrier's Western Tire
09.2013 - Current

General Studies - Liberal Arts And General Studies

Cholla Magnet High School

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Javier Diaz