Joseph Dorazio
Lancaster,MA
Summary
Dynamic Shop Supervisor and Service Manager with a proven track record at Copeland Chevrolet, excelling in customer service and team leadership. Expert in budget planning and OSHA compliance, I successfully reduced operational costs while fostering a motivated workforce. Committed to enhancing service quality and building lasting customer relationships.
Overview
33
33
years of professional experience
Work History
Shop Supervisor , Service Manager .
Copeland Chevrolet
04.2024 - 04.2025
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Resolved customer complaints in professional and timely manner.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
Shop Supervisor , Service Manager
Durand Chevrolet
04.1992 - 04.2024
- Mentored and trained new employees to ensure consistent service standards across the team.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Checked incoming orders and organized new stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Auto Shop Machine Shop .
Clinton High School
Clinton, MA06-1977
Skills
- Order processing
- Safety procedures
- Budget planning
- Store operations
- Safety processes and regulations
- Maintenance scheduling
- Employee scheduling
- Brand representation
- Employee motivation
- Customer service
- Decision-making
- OSHA compliance
Timeline
Shop Supervisor , Service Manager .
Copeland Chevrolet
04.2024 - 04.2025
Shop Supervisor , Service Manager
Durand Chevrolet
04.1992 - 04.2024
Auto Shop Machine Shop .
Clinton High School
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