Javier Espinoza
Orlando,Florida
Summary
Dedicated FOH Team Member with extensive experience in fast-paced, high-volume restaurants, recognized for exceptional customer service and multitasking abilities. Achieved significant improvements in overall dining experiences through proactive problem-solving and a positive demeanor, even in high-pressure situations. Core competencies include effective communication, and attention to detail. Aspiring to leverage skills to enhance service quality further in a dynamic culinary environment.
Overview
6
6
years of professional experience
Work History
FOH Team Member
Walt Disney World Resort
Orlando, FL
04.2019 - Current
- Ensured compliance with health and safety regulations within the front-of-house area.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Upheld company standards and values, representing the brand positively.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Worked with managers to report and resolve customer issues or concerns.
Car Detailer
Top Dog Car Wash
Orlando, FL
01.2019 - 04.2019
- Maintained inventories of cleaning supplies.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL07-2025
Skills
- Money handling
- Staff coordination
- Customer Engagement
- Consistent Professional Presentation
- Building rapport
- Personal hygiene
- Inventory Control
- Bilingual and Multilingual Communication
- Effective Complaint Resolution
- Interpersonal and client communications
- Problem-Solving Expertise
- Demonstrated Self-Sufficiency
Languages
English
Professional
Spanish
Professional
Volunteer work
- Part of Dallas Baptist University international volunteer program exchange in 2017. Helped in several notions that supported social services for the city of Dallas, Texas.
- Volunteered for helping in Chile's national Census of 2017.
Timeline
FOH Team Member
Walt Disney World Resort
04.2019 - Current
Car Detailer
Top Dog Car Wash
01.2019 - 04.2019
Associate of Science - Business Administration
Valencia College