Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Javier Esquivel

Lewisville,TX

Summary

Dedicated and bilingual tenured Flight Attendant with experience in customer service, sales, and leadership. Skilled in ensuring passenger safety, delivering exceptional in-flight service, and creating a welcoming travel experience. Seeking to leverage proven communication, conflict resolution, and team-building skills to contribute to the success, safety, and reputation of a leading airline.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines
10.2022 - Current
  • Provided outstanding customer service by ensuring the safety, comfort, and well-being of passengers during flights.
  • Delivered in-flight safety demonstrations and ensured passengers adhered to safety protocols.
  • Assisted passengers with special needs, including elderly passengers and those requiring medical assistance during boarding or deplaning.
  • Effectively managed and resolved passenger concerns and complaints, offering solutions in a professional and timely manner.
  • Ensured compliance with FAA regulations, including cabin safety, emergency protocols, and security measures.
  • Collaborated with flight crew to maintain an efficient and positive in-flight environment.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.

Customer Service Supervisor

Nissan Motor Acceptance Corp.
05.2013 - 01.2022
  • Trained, coached, and developed a team of 10 agents to meet daily, weekly, and monthly performance goals.
  • Promoted high customer service standards while adhering to company policies and regulations.
  • Cross-trained agents and worked closely with different departments for training and development purposes.
  • Acted as a liaison between departments to maintain open communication and efficient workflows.
  • Managed escalated issues and resolved complex customer concerns with a focus on positive resolutions.


Sales Manager

Rent-A-Center
08.2010 - 02.2012
  • Led daily marketing efforts for target inventory items and managed daily operations of the Irving location.
  • Responsible for daily collections, deposits, and service requests.
  • Managed inventory for deliveries and sales while ensuring an excellent customer experience.

Marketing and Sales Manager

American Temps LLC
03.2007 - 08.2010
  • Oversaw day-to-day operations and managed a team of three office employees.
  • Focused on maximizing business revenue by securing new vendor contracts and expanding company clientele.
  • Developed and reviewed marketing materials to promote the business to local hotels and new clients.
  • Trained new hires on company policies, emphasizing service excellence and client satisfaction.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.

Education

Continuing Education Courses -

Northlake College
01.2012

High School Diploma - undefined

MacArthur High School
01.1998

Skills

  • Exceptional customer service
  • In-Flight Safety & Emergency Protocols
  • Conflict Resolution & Problem Solving
  • Multitasking in Fast-Paced Environments
  • Teamwork & Collaboration
  • First Aid & CPR Certified
  • Fluent in Spanish
  • Communication & Interpersonal Skills
  • Time Management & Organization
  • Understanding of aviation safety standards

Certification

  • FAA Certified Flight Attendant
  • CPR & First Aid Certified

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendant

Spirit Airlines
10.2022 - Current

Customer Service Supervisor

Nissan Motor Acceptance Corp.
05.2013 - 01.2022

Sales Manager

Rent-A-Center
08.2010 - 02.2012

Marketing and Sales Manager

American Temps LLC
03.2007 - 08.2010

High School Diploma - undefined

MacArthur High School

Continuing Education Courses -

Northlake College

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