Javier Francis
Decatur,GA
Summary
Detail-oriented Client Services Professional with a strong background in customer support and issue resolution. Expertise in product knowledge and consumer trends drives service accuracy and enhances customer guidance. Proven ability to manage reservations, walk-ins, account updates, and inbound calls while delivering clear communication and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U Haul
Kennesaw, Georgia
06.2026 - Current
- Managed inbound calls, addressing customer concerns with calm and clear communication to enhance satisfaction.
- Facilitated check-in, check-out, and account updates for walk-in customers to ensure seamless service.
- Answered customer questions and shared accurate product and service information.
- Assisted U-Haul customers with rental reservations and provided solutions for moving equipment inquiries.
Customer Service Representative
Auto Wiz Repair & Body shop
Conyers, Georgia
05.2022 - Current
- Resolved complex customer issues by collaborating with departments to deliver effective solutions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified customer service process improvements and proposed actionable changes.
Package Handler
FedEx
Kennesaw, Georgia
06.2025 - 07.2025
- Loaded and unloaded packages efficiently from trailers and conveyor belts trailers while ensuring package integrity and adherence to safety protocols.
- Loaded and unloaded packages from FedEx trailers and conveyor belts
- Scanned shipments to confirm routing, status, and accuracy for efficient processing.
- Sorted shipments by destination and delivery priority to streamline sorting operations.
- Scanned barcodes to track packages through FedEx processing systems
Parts Manager
Boost Ready Motorsport
Rex, Georgia
05.2021 - 01.2022
- Monitored stock levels to prevent backorders and shortages, ensuring uninterrupted operations.
- Prepared and submitted orders for parts, supplies, and equipment to ensure timely availability.
- Conducted monthly audits of inventory control systems to maintain accuracy and compliance.
Education
Some College (No Degree) - Criminal Justice
Kennesaw State University
Kennesaw, GASkills
- Reservation systems
- Service Coordination
- Product Knowledge
- Account updates
- Call handling
- Conflict resolution
- Customer Interaction
Timeline
Customer Service Representative
U Haul
06.2026 - Current
Package Handler
FedEx
06.2025 - 07.2025
Customer Service Representative
Auto Wiz Repair & Body shop
05.2022 - Current
Parts Manager
Boost Ready Motorsport
05.2021 - 01.2022
Some College (No Degree) - Criminal Justice
Kennesaw State University