Javier Garcia-Gil
Austin,TX
Summary
With fluency in both English and Spanish, I bring a unique combination of language skills, dedication, creativity, and a strong commitment to delivering accurate and culturally sensitive translations. My experience has allowed me to develop a deep understanding of both languages and their nuances, ensuring effective communication in a variety of contexts.
Overview
33
33
years of professional experience
Work History
Airport Operation
JetBlue Airways
Austin, TX
04.2006 - 10.2024
- Providing passenger assistance at the ticket counter and gate boarding areas
- Acting Supervisor
- Crewmember in Charge
- TDY at various locations within our system
- Experienced with running an on-time operation while supervising a staff of 20 crewmembers
- Including above and below wing
- Particular strengths in customer service and conflict resolution.
Travel Consultant
AAA Phoenix, AZ
01.2004 - 04.2006
- Extensive knowledge on air, car, hotel, cruises and vacation packages
- Domestic and International Ticketing
- Weekly Sales ARC Report
- Call Center experience.
Station Sales Representative
Mexicana Airlines
10.1994 - 12.2003
- Provided excellent Customer Service in a fast paced airport operation in San Francisco and San Jose International Airports
- International check-ins ensuring all documentation was in compliance before each flight departure
- Extensive experienced as a Ramp Coordinator, Weight and Balance Agent, as well as supervised fueling, catering and baggage handling for international departures.
PBX / Hotel Reservations
Crowne Plaza Hotel
07.1991 - 12.1996
- Hotel Operator PBX routing all incoming calls for hotel guest, various departments, intercom announcements, and radio communications with drivers for guest’s airport pick ups
- I was promoted to the Reservations Department in charge of preassigning rooms for VIP guest, tour groups, and airline crew layovers.
Education
Travel Tourism Diploma/English as a Second Language Certificate -
Canada College
Redwood City01.1991
Business Administration Undergraduate -
University of Michoacan
Morelia, Mexico06.1986
Skills
- Airport Operations
- Customer Service
- Conflict Resolution
- Travel Consultant
- Ticketing
- Sales
- Call Center Experience
- Station Sales Representative
- Ramp Coordinator
- Weight and Balance Agent
- Fueling
- Catering
- Baggage Handling
- PBX / Hotel Reservations
- Sabre Light Reservations System
- Apollo Reservations System
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Organizational Skills
Timeline
Airport Operation
JetBlue Airways
04.2006 - 10.2024
Travel Consultant
AAA Phoenix, AZ
01.2004 - 04.2006
Station Sales Representative
Mexicana Airlines
10.1994 - 12.2003
PBX / Hotel Reservations
Crowne Plaza Hotel
07.1991 - 12.1996
Travel Tourism Diploma/English as a Second Language Certificate -
Canada College
Business Administration Undergraduate -
University of Michoacan