MARQUITA GOODRICH
Douglasville,Ga
Summary
To secure a position where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career with in an organization. Talented Airport professional bringing demonstrated administrative management skills. Well-versed in preparing orders. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.
Overview
10
10
years of professional experience
Work History
Airport Operations Rep 2
City of Atlanta
Atlanta, GA
04.2018 - Current
- Knowledge, Global Transportation Network (GTN), Global Air Transportation Execution System (GATES), and Flight Information Display System (FIDS) Georgia Department of Transportation (GDOT) display system, and GPC outage mapping system
- Supervised teams to monitor for correct execution of tasks.
- Collaborated with various departments to support daily activities oversight and coordination.
- Generated, distributed, and improve responds time for work orders.
- Enforced safety, security, quality, and performance procedures, rules, and requirements.
- Delegated work and coordinated staff members' daily responsibilities.
- Handled customer needs and issues by working with representatives and customers directly.
- Represented airport interests in planning, construction, and maintenance of facilities and grounds.
- Led daily operational, safety, and security meetings to maintain optimal controls.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Planned and conducted training programs for airfield personnel.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Duty officer
Atlanta Airport Terminal Corp, AATC
Atlanta, GA
04.2017 - 04.2018
- First responder to airport incidents involving injuries, accidents, and complaints.
- Respond to certain facility malfunctions, accidents, security breaches, fires, and incidents at security screening area, coordinate and work with all parties for safe quick solutions to airport operations
- Ensured compliance with state and federal policies.
- Ensure safety of aircraft and ground support equipment and personnel on-ramp level for airport operations
- Maintains and checks service contractor's work schedules that will allow operations to run smoothly with no or little impact on passenger traffic
- Coordinate with Airlines regarding late flights and services such as providing passenger trains, buses, and shuttle provide airlines passenger with continued aviation airport operations
- Improved response time to incidents by 65%.
- Conducted airfield and airport facility inspections and recorded discrepancies found during inspections
- Responded to weather events and airport emergencies
- Coordinated and participated in emergency exercise drills
- Assisted with the managing of operational aspects of aircraft tie downs
- Led daily operational, safety, and security meetings to maintain optimal controls.
- Provide lost and found services after hours to flying through passengers
- The improved process of identifying items claimed lost by passengers and security issues by 20%.
- Received high response in customer service recommendations by passengers flying through the airport.
- Represented airport interests in planning, construction, and maintenance of facilities and grounds.
Facility Superintendent
Atlanta Airport Terminal Corp, AATC
Atlanta, GA
10.2015 - 04.2017
- Continuously review the performance of custodial contractors
- Planned managed day to day operations of Housekeeping staff contracted to clean the Airport concourses
- Coordinating meeting between Airport tenants and contractors for repairs and renovations of Airport spaces and property
- Analyzed and organized work processes and procedures
- Maintaining of Airport public and exclusives spaces and equipment needed and used by contracted partners
- Liaised with partners, vendors, clients, tenants and external contractors accounts
- Maintained control of company product and inventory
- Supervised supporting contracted partners
- Developmental training with new team members
- Enforcement of Airport Security policies and regulation for passengers and employees
- Airport liaison for airport tenants for contract work in tenant spaces in the airport
- Accomplishments: Attracted more airport clients for contracted services
- 90% approval rating in services rendered by contractors
- Provide a new technique for cleaning and services rendered by contractors to clients
- Ensure proper security maintenance and issues in the International concourses are addressed with CBP, FBI and contracted contractor providers located in the area.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
Facility Maintenance Coordinator
Atlanta Airport Terminal Corp, AATC
Atlanta, GA
10.2012 - 10.2015
- Inspecting and evaluating airport contracts, monitoring systems, and maintenance, and assisting in the Communications Center
- High level of work order entry, data entry and coordinating contractors for projects for airport maintenance
- Supervised 79 employees' daily, regular contractors
- Accomplishment: Improved team morale with team building training and established open communications with contractors providing services to clients
- Improved quality services ratings with a 90% high rating
- Attracted new clients for contracted services
- Promoted to Facility Superintendent of airport International concourses facilities.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Managed minor appliance issues and scheduled repairs.
- Inspected facility and assessed its Maintenance and Passenger transport systems for functionality and safety.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
Certificate: Introduction To American Law - Introduction To American Law,
University of Pennsylvania
Pennsylvania2019
Master of Science: Master of Science - Information Assurance
Strayer University
2019
Certificate: Emergency Management, - Emergency Management
Emergency Management Institute
Emmitsburg, MD 2018
Bachelor of Arts - Media Production
American InterContinental University
Schaumburg, IL12.2008
Skills
- Strong communication skills
- Ability to manage, direct, and supervise
- Trained in emergency response practices
- Detail oriented
- Microsoft Office, Windows, Outlook, etc
- Knowledge of airport facilities
- Proficient knowledge of different types of security including Cyber security
- Airport operations
- Daily property operations
- Leading team operations
- Emergency Response
- Security regulations
- Interpersonal Communication
- Cultural Awareness
- Team building
- Attention to Detail
Timeline
Airport Operations Rep 2
City of Atlanta
04.2018 - Current
Duty officer
Atlanta Airport Terminal Corp, AATC
04.2017 - 04.2018
Facility Superintendent
Atlanta Airport Terminal Corp, AATC
10.2015 - 04.2017
Facility Maintenance Coordinator
Atlanta Airport Terminal Corp, AATC
10.2012 - 10.2015
Certificate: Introduction To American Law - Introduction To American Law,
University of Pennsylvania
Master of Science: Master of Science - Information Assurance
Strayer University
Certificate: Emergency Management, - Emergency Management
Emergency Management Institute
Bachelor of Arts - Media Production
American InterContinental University
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