YVETTE CRUZ
Bronx,NY
Summary
Committed, motivated, energetic and results oriented team player. Eager to bring strong interpersonal and customer service skills to a growing industry who needs top level support. Expertise in providing superior customer service and maintaining excellent relationship with clients.
Overview
15
15
years of professional experience
Work History
Lead Operations Associate
CB2
New York, NY
11.2019 - Current
- Responsible for shipping, receiving and stockroom inventory.
- Maintain tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Received new stock and input values into the computer system.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean, and free from debris.
- Labeled products, rotated stock, and fronted merchandise for and appealing display.
- We processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update the system.
- Assisted customers with large and heavy loads by transporting packages to customers vehicles.
- Moved merchandise using forklifts, pallet jacks, and hand trucks.
- Reviewed order slips, picked products, and staged merchandise to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised and trained new staff in performing census.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Restaurant Associate/Trainee
Panera Bread Restaurant
120 E 86 Street New York, NY
11.2015 - 11.2019
- Demonstrate genuine hospitality while greeting and establishing rapport with guests.
- Guide guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients.
- Provide friendly and attentive service.
- Buss, clear, clean, and set tables in a quiet and efficient manner.
- Receive frequent customer compliments for going above and beyond normal duties.
- Deliver quality service by providing a warm and welcoming environment.
- Assist co-workers whenever possible.
- Move and arrange tables, chairs, and place settings and organized seating for groups with special needs.
- Continually monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Effectively listen to, understand, and clarify guest concerns and issues.
- Assisted with guest inquiries, take-out orders, and restaurant cleanliness.
- Consistently keep kitchen areas clean and free of debris and water.
- Bus and reset tables and kept dining room and work areas clean.
- Train all new employees.
Sales Associate/ Customer Service
Crate & Barrel
451 Broadway New York, NY 10013
11.2008 - 01.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered questions about store/products, and maintain knowledge of sales and promotions.
- Provide elevated customer experience to generate loyal clientele.
- Continuously build long-term customer relationships. Developed a good reputation as an efficient service provider with high level of accuracy.
- Earned Top seller in 2010. With my dedication and determination allowed me to earn one million dollars in sales for the year, and continue to average top seller.
Education
GED -
Grace Outreach
378 E 151st St, Bronx NY 1045508.2007
Skills
- Strong organization, time-management and multitasking skills
- Detail oriented
- Fluent in both English and Spanish
- Strong communication skills
- Natural Leader
- Athletics
- MS Office
- Customer Service
Timeline
Lead Operations Associate
CB2
11.2019 - Current
Restaurant Associate/Trainee
Panera Bread Restaurant
11.2015 - 11.2019
Sales Associate/ Customer Service
Crate & Barrel
11.2008 - 01.2016
GED -
Grace Outreach