Javier Graziani
Davenport,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant
Advent Health Orlando
Orlando, FL
01.2024 - Current
- Charting patients for providers.
- Rooming vitals for patients.
- Filling out FMLA forms.
- Scheduling
- Laboratory follow-up.
- Initiate virtual visits and group session for provider
- Assisting providers in office visits
- Intake Forms
- Prescription follow up for patients
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Receptionist
Advent Health Orlando
Orlando, FL
03.2023 - 02.2024
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Ordered office supplies as needed to maintain inventory levels.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted patient intake interviews to collect medical information and insurance details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Customer Service Representative
Textar Aviation
Dallas, TX
03.2006 - 08.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Line Service Technician
Signature Flight Support, BBA Aviation
Dallas, TX
06.2003 - 03.2006
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
- Performed aircraft maintenance, refueling, storage, and ground support.
Certified Notary Public
Self Employed Services
Davenport, FL
Medical Receptionist
Advent Health Medical Group
Orlando, FL
Education
Associate of Science - Dental Laboratory Technology
Mech-Tech College Dba Ramirez College of Business And Technology
Rio Piedras, PR06.1989
BBA - Civil Engineering
Universidad Politecnica De Puerto Rico
San Juan, PRSkills
- Report creation
- Report generation
- Credit card payment processing
- Transportation solution development
- Customer relations
- Inbound and Outbound Calling
- Problem-solving abilities
Timeline
Medical Assistant
Advent Health Orlando
01.2024 - Current
Medical Receptionist
Advent Health Orlando
03.2023 - 02.2024
Customer Service Representative
Textar Aviation
03.2006 - 08.2021
Line Service Technician
Signature Flight Support, BBA Aviation
06.2003 - 03.2006
Certified Notary Public
Self Employed Services
Associate of Science - Dental Laboratory Technology
Mech-Tech College Dba Ramirez College of Business And Technology
BBA - Civil Engineering
Universidad Politecnica De Puerto Rico
Medical Receptionist
Advent Health Medical Group