Hi, I’m
Massiel Pena
Tewksbury,MA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
years of professional experience
1
Certification
Work History
Greater Lawrence Family Health Center
Certified Medical Assistant
01.2021 - Current
Job overview
- Demonstrates good clinical knowledge and judgment as well as ability to perform technical skills appropriate for the ages of patient served.
- Works collaboratively with Nurse Manager, medical providers and other departments to ensure that the goals of the Health Center Mission statement are accomplished.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Greater Lawrence Family Health Center
Patient Service Representative
01.2020 - 01.2021
Job overview
- Performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
McDonalds
General Assistant Manager
01.2015 - 01.2021
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Cor Unum Meal Center
01.2015
Job overview
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
University of Massachusetts - LowellLowell, MA
Bachelor of Science from Business Administration, International Business
05.2025
Northern Essex Community CollegeHaverhill, MA
Associate of Science from Business Administration And Management
05.2023
Greater Lawrence Technical SchoolAndover, MA
Medical Assistant Training (MAT) Program
06.2021
Lawrence High SchoolLawrence, MA
High School Diploma
06.2015
Skills
- Customer Friendly
- Hard worker
- Quick Learner
- Dedicated to striving for success
- Highly Motivated individual with over 5 years of customer service experience
- Computer Skills Outlook, Microsoft and Excel, Powerpoint
- Employee Discipline
- Google Drive
- Report Creation
- Clinical Applications
- Inventory and Supply Management
- Patient Scheduling
- Exam Room Preparation
- Rapid Strep Testing
Accomplishments
- CCMA Certification (NHA)
- Basic Life Support (BLS) Certification
- Covid-19 Testing Training
- Leadership Transition Class
- Brand ambassador program
- People practice class
- General manager program
Certification
Testing Training. Some Phlebotomy training, Injection training, Emergency Care training, EKG training. Athena training. 160 Clinical hours at Greater Lawrence Family Health Center.
Languages
Spanish
Native or Bilingual
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Certified Medical Assistant
Greater Lawrence Family Health Center
01.2021 - Current
Patient Service Representative
Greater Lawrence Family Health Center
01.2020 - 01.2021
General Assistant Manager
McDonalds
01.2015 - 01.2021
Cor Unum Meal Center
01.2015
University of Massachusetts - Lowell
Bachelor of Science from Business Administration, International Business
Northern Essex Community College
Associate of Science from Business Administration And Management
Greater Lawrence Technical School
Medical Assistant Training (MAT) Program
Lawrence High School
High School Diploma
Similar Profiles
Tirson AntiguaTirson Antigua
Medical Assistant Team Leader, Medical Interpreter at Greater Lawrence Family Health CenterMedical Assistant Team Leader, Medical Interpreter at Greater Lawrence Family Health Center
Anny JavierAnny Javier
HIM Clerk at Greater Lawrence Family Health CenterHIM Clerk at Greater Lawrence Family Health Center
Scarlet AlcantaraScarlet Alcantara
Medical Assistant at Greater Lawrence Family Health CenterMedical Assistant at Greater Lawrence Family Health Center
Maria MonteroMaria Montero
Customer Service Representative at Greater Lawrence Family Health CenterCustomer Service Representative at Greater Lawrence Family Health Center
Daryl QuekDaryl Quek
Business Solutions Manager at FNA ConsultingBusiness Solutions Manager at FNA Consulting