Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Javier Hernandez

Miami,FL

Summary

Loyalty, duty, respect, self-service, honor, integrity and personal courage.

These were the values that I was both taught in the military, and ones that I hold true in my daily life.

From my time as a ground's foreman, A technical expert in the military, To a self-employed chauffeur.

I am well versed in both private sector and government level job environments.

I can lead A team, or perform solo work In the many fields I have operated in, and those to come.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch Operator

Central Alarm Control
Miami, FL
04.2024 - Current
  • Assisted in implementing a new dispatch software system, leading to improved operational efficiency.
  • Assisted in developing performance metrics for the dispatch team, promoting a goal-oriented work environment that led to higher productivity levels.
  • Reduced response times for emergency services with efficient dispatching of appropriate units.
  • Implemented new protocols for handling emergency situations, improving overall safety measures within the organization.
  • Oversaw shift handovers, guaranteeing seamless continuation of service without disruptions or delays.
  • Maintained strong relationships with clients by addressing concerns promptly and professionally.
  • Organized training sessions for new dispatch operators, fostering growth within the team.
  • Managed high call volumes while maintaining exceptional customer service standards during peak times.
  • Contributed to increased customer satisfaction by consistently providing accurate and timely information.
  • Streamlined communication channels between departments resulting in more efficient problem resolution.
  • Supported sales teams with up-to-date status reports on customer deliveries, contributing to better client relations management efforts.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Driver/Operater

Self/Uber
Miami-Dade County, FL
02.2016 - 04.2024
  • Checked vehicle after shift for damage.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Collected payments for goods delivered or unloaded.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Reviewed work orders to perform freight movement and deliveries.
  • Delivered goods and services to customers on time and in excellent condition.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Adhered to company policies and procedures related to safety and security standards.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Drove trucks to and from job sites to deliver supplies.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Verified the contents of inventory loads against shipping papers.
  • Assisted with loading and unloading freight when necessary.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Delivered customer orders and collected payments to keep accounts current.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Documented daily mileage, gas, and other data.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Transported clients to specified destinations safely and on-time.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Delivered packages to customers in a timely and efficient manner.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Transported riders to designated stops according to pre-determined schedules.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Achieved consistently high customer scores due to exceptional service.
  • Maintained schedule of class assignments to meet deadlines.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Answered 50 calls per shift to assist with customer questions and concerns.

C.B.R.N. Specialist

Unitd States Army
Miramar, FL
10.2015 - 10.2022
  • Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
  • Participated in drills designed to test response protocols for incidents involving hazardous substances.
  • Ensured compliance with safety standards when dealing with hazardous materials.
  • Provided guidance on best practices for storing and handling hazardous material safely.
  • Deployed rapidly as part of an emergency response team when required.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Investigated suspected contamination sites using appropriate detection methods.
  • Evaluated risk factors associated with different types of hazards encountered in a CBRN environment.
  • Developed operational plans for the decontamination of personnel and equipment affected by CBRN agents.
  • Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
  • Coordinated with local law enforcement agencies regarding the disposal of hazardous material.
  • Identified potential threats from CBRN agents or hazardous materials.
  • Provided precision to carry out increasingly complex missions.
  • Monitored CBRN equipment to ensure proper functioning.
  • Maintained accurate records of all CBRN activities conducted during deployments.
  • Operated, monitored and performed limited maintenance on mission-critical systems.
  • Planned and conducted tactical and assault support missions.
  • Assisted with the development of training plans for personnel working in a CBRN environment.
  • Created detailed reports summarizing findings from field tests of CBRN systems or equipment.
  • Performed inspections to keep equipment in working order.
  • Operated surveillance, electronic warfare and other weapon systems.
  • Utilized specialized software applications to analyze data collected from CBRN missions.
  • Prepared operational orders outlining procedures for responding to potential chemical, biological, radiological or nuclear threats.
  • Conducted training to improve troops' abilities.
  • Reviewed mission tasking, intelligence and weather information.
  • Loaded, equipped and manned aircraft for mission.
  • Advised command staff on the most effective strategies for responding to potential threats posed by chemical, biological, radiological or nuclear agents.
  • Provided technical advice on how to respond to incidents involving CBRN agents or hazardous materials.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Modified existing software systems to enhance performance and add new features.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Foreman

Luke's landscaping
Dania Beach, FL
08.2013 - 02.2017
  • Monitored job progress and ensured completion within budget constraints.
  • Created detailed reports on job progress and submitted them to management on time.
  • Adjusted equipment to prepare for excavating and boring geological materials.
  • Established expectations and motivated crews to consistently meet or beat goals.
  • Communicated with suppliers and coordinated delivery of supplies to job sites.
  • Provided guidance, direction, and technical assistance to crew members.
  • Ensured all workers adhered to company policies and procedures.
  • Assessed work area conditions for potential hazards or risks.
  • Increased productivity by improving employee morale and cross-functional communications.
  • Conferred with senior management, owners, contractors, and design professionals to discuss project goals and problem solve.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Delegated duties to employees based on skillset.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Associate of Science - Chemistry

Miami-Dade College

Certification/ Class-D License - Security And Protective Services

Security Training Group
10-2033

CBRN Specialist - Chemical, Biological, Radiological And Nuclear.

US Army Chemical,Biological,radiological And Nucle
07-2016

Certification/ Toxic Agent Training - Hazmat

US Army Chemical Defense Training Facility
07-2016

GED -

Miami-Dade County Department of Education
08-2013

Skills

  • Materials Transport
  • Vehicle Maintenance
  • Strategic Planning
  • Driving and Transportation
  • Staff Development
  • Database Management
  • Clean Driving Record
  • City and Non-City Driving
  • Problem-Solving
  • Business Management
  • Time Management
  • Route Management
  • English Fluency
  • Spanish Fluency
  • Morse-code Fluency
  • Japanese some what Fluent
  • Confidentiality Understanding
  • Air-Brake Vehicles Expertise
  • Processes and Procedures
  • Cultural Sensitivity
  • Weapons Handling
  • Team Collaboration
  • Asset Protection
  • Safety Regulations
  • Equipment Maintenance
  • Conflict Resolution
  • Works Well Under Pressure
  • Analytical Thinking
  • Materials Management
  • Training and Development
  • Rescue Operations
  • Conducting Risk Assessments
  • Storage Procedures
  • Report Writing
  • Facilities Maintenance
  • Combat Lifesaver Certification
  • Force Protection
  • Weapons Management
  • Personnel Mentoring
  • First Aid Certified
  • Patrolling
  • CCTV Monitoring
  • Security Operations
  • Security Procedures Knowledge
  • Firearms Expertise
  • Emergency Management
  • Emergency Response

Certification

Department of Defense Fire and emergency services certification program: Hazardous Materials Operations

Department of Defense Fire and emergency services certification program: Hazmat Ops- Personal Protective equipment

Department of Defense Fire and emergency services certification program: Hazardous Materials Awareness

Languages

Spanish
Native or Bilingual
Japanese
Limited Working
Morse code
Professional Working

Timeline

Dispatch Operator

Central Alarm Control
04.2024 - Current

Driver/Operater

Self/Uber
02.2016 - 04.2024

C.B.R.N. Specialist

Unitd States Army
10.2015 - 10.2022

Foreman

Luke's landscaping
08.2013 - 02.2017

Associate of Science - Chemistry

Miami-Dade College

Certification/ Class-D License - Security And Protective Services

Security Training Group

CBRN Specialist - Chemical, Biological, Radiological And Nuclear.

US Army Chemical,Biological,radiological And Nucle

Certification/ Toxic Agent Training - Hazmat

US Army Chemical Defense Training Facility

GED -

Miami-Dade County Department of Education
Javier Hernandez