Javier Hernandez
Miami,FL
Summary
Loyalty, duty, respect, self-service, honor, integrity and personal courage.
These were the values that I was both taught in the military, and ones that I hold true in my daily life.
From my time as a ground's foreman, A technical expert in the military, To a self-employed chauffeur.
I am well versed in both private sector and government level job environments.
I can lead A team, or perform solo work In the many fields I have operated in, and those to come.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Operator
Central Alarm Control
Miami, FL
04.2024 - Current
- Assisted in implementing a new dispatch software system, leading to improved operational efficiency.
- Assisted in developing performance metrics for the dispatch team, promoting a goal-oriented work environment that led to higher productivity levels.
- Reduced response times for emergency services with efficient dispatching of appropriate units.
- Implemented new protocols for handling emergency situations, improving overall safety measures within the organization.
- Oversaw shift handovers, guaranteeing seamless continuation of service without disruptions or delays.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
- Organized training sessions for new dispatch operators, fostering growth within the team.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Streamlined communication channels between departments resulting in more efficient problem resolution.
- Supported sales teams with up-to-date status reports on customer deliveries, contributing to better client relations management efforts.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Driver/Operater
Self/Uber
Miami-Dade County, FL
02.2016 - 04.2024
- Checked vehicle after shift for damage.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Collected payments for goods delivered or unloaded.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Reviewed work orders to perform freight movement and deliveries.
- Delivered goods and services to customers on time and in excellent condition.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Adhered to company policies and procedures related to safety and security standards.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Drove trucks to and from job sites to deliver supplies.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Verified the contents of inventory loads against shipping papers.
- Assisted with loading and unloading freight when necessary.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered customer orders and collected payments to keep accounts current.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Documented daily mileage, gas, and other data.
- Saved fuel by leveraging GPS to identify faster routes.
- Transported clients to specified destinations safely and on-time.
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered packages to customers in a timely and efficient manner.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Transported riders to designated stops according to pre-determined schedules.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Reported any incidents involving the truck or its cargo to management immediately.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Achieved consistently high customer scores due to exceptional service.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Answered 50 calls per shift to assist with customer questions and concerns.
C.B.R.N. Specialist
Unitd States Army
Miramar, FL
10.2015 - 10.2022
- Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
- Participated in drills designed to test response protocols for incidents involving hazardous substances.
- Ensured compliance with safety standards when dealing with hazardous materials.
- Provided guidance on best practices for storing and handling hazardous material safely.
- Deployed rapidly as part of an emergency response team when required.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Investigated suspected contamination sites using appropriate detection methods.
- Evaluated risk factors associated with different types of hazards encountered in a CBRN environment.
- Developed operational plans for the decontamination of personnel and equipment affected by CBRN agents.
- Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
- Coordinated with local law enforcement agencies regarding the disposal of hazardous material.
- Identified potential threats from CBRN agents or hazardous materials.
- Provided precision to carry out increasingly complex missions.
- Monitored CBRN equipment to ensure proper functioning.
- Maintained accurate records of all CBRN activities conducted during deployments.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Planned and conducted tactical and assault support missions.
- Assisted with the development of training plans for personnel working in a CBRN environment.
- Created detailed reports summarizing findings from field tests of CBRN systems or equipment.
- Performed inspections to keep equipment in working order.
- Operated surveillance, electronic warfare and other weapon systems.
- Utilized specialized software applications to analyze data collected from CBRN missions.
- Prepared operational orders outlining procedures for responding to potential chemical, biological, radiological or nuclear threats.
- Conducted training to improve troops' abilities.
- Reviewed mission tasking, intelligence and weather information.
- Loaded, equipped and manned aircraft for mission.
- Advised command staff on the most effective strategies for responding to potential threats posed by chemical, biological, radiological or nuclear agents.
- Provided technical advice on how to respond to incidents involving CBRN agents or hazardous materials.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Foreman
Luke's landscaping
Dania Beach, FL
08.2013 - 02.2017
- Monitored job progress and ensured completion within budget constraints.
- Created detailed reports on job progress and submitted them to management on time.
- Adjusted equipment to prepare for excavating and boring geological materials.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Provided guidance, direction, and technical assistance to crew members.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Increased productivity by improving employee morale and cross-functional communications.
- Conferred with senior management, owners, contractors, and design professionals to discuss project goals and problem solve.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Delegated duties to employees based on skillset.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Chemistry
Miami-Dade College
Certification/ Class-D License - Security And Protective Services
Security Training Group
10-2033
CBRN Specialist - Chemical, Biological, Radiological And Nuclear.
US Army Chemical,Biological,radiological And Nucle
07-2016
Certification/ Toxic Agent Training - Hazmat
US Army Chemical Defense Training Facility
07-2016
GED -
Miami-Dade County Department of Education
08-2013
Skills
- Materials Transport
- Vehicle Maintenance
- Strategic Planning
- Driving and Transportation
- Staff Development
- Database Management
- Clean Driving Record
- City and Non-City Driving
- Problem-Solving
- Business Management
- Time Management
- Route Management
- English Fluency
- Spanish Fluency
- Morse-code Fluency
- Japanese some what Fluent
- Confidentiality Understanding
- Air-Brake Vehicles Expertise
- Processes and Procedures
- Cultural Sensitivity
- Weapons Handling
- Team Collaboration
- Asset Protection
- Safety Regulations
- Equipment Maintenance
- Conflict Resolution
- Works Well Under Pressure
- Analytical Thinking
- Materials Management
- Training and Development
- Rescue Operations
- Conducting Risk Assessments
- Storage Procedures
- Report Writing
- Facilities Maintenance
- Combat Lifesaver Certification
- Force Protection
- Weapons Management
- Personnel Mentoring
- First Aid Certified
- Patrolling
- CCTV Monitoring
- Security Operations
- Security Procedures Knowledge
- Firearms Expertise
- Emergency Management
- Emergency Response
Certification
Department of Defense Fire and emergency services certification program: Hazardous Materials Operations
Department of Defense Fire and emergency services certification program: Hazmat Ops- Personal Protective equipment
Department of Defense Fire and emergency services certification program: Hazardous Materials Awareness
Languages
Spanish
Native or Bilingual
Japanese
Limited Working
Morse code
Professional Working
Timeline
Dispatch Operator
Central Alarm Control
04.2024 - Current
Driver/Operater
Self/Uber
02.2016 - 04.2024
C.B.R.N. Specialist
Unitd States Army
10.2015 - 10.2022
Foreman
Luke's landscaping
08.2013 - 02.2017
Associate of Science - Chemistry
Miami-Dade College
Certification/ Class-D License - Security And Protective Services
Security Training Group
CBRN Specialist - Chemical, Biological, Radiological And Nuclear.
US Army Chemical,Biological,radiological And Nucle
Certification/ Toxic Agent Training - Hazmat
US Army Chemical Defense Training Facility
GED -
Miami-Dade County Department of Education