Javier Hinojosa
San Antonio,TX
Summary
Self-motivated and adaptable individual with experience in fast-paced environments. Skilled in solving problems and training others, contributing to efficient workflows and improved customer service outcomes. Seeking department manger role to lead teams, develop partners, and contribute in store performance while upholding H-E-B's standards and values.
Overview
9
9
years of professional experience
Work History
EStore Lead SA48
H-E-B
San Antonio, TX
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Showcased agility in learning and flexibility in responding to changing situations.
In Store Shopper SA48
H-E-B
San Antonio, TX
01.2025 - 06.2025
- Executed accurate order picking for customer fulfillment, ensuring high-quality standards.
- Adapted quickly to changing priorities, demonstrating flexibility during peak shopping hours.
- Assisted in training new staff on best practices for order selection and customer service protocols.
- Implemented feedback from customers to refine processes, enhancing overall satisfaction levels.
Healthy Living Representative
H-E-B
San Antonio, TX
02.2021 - 09.2024
- Maintained inventory levels through regular stock assessments and timely restocking efforts.
- Collaborated with team members to optimize store layout and product displays for increased visibility.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Customer Service Representative
H-E-B
San Antonio, TX
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front of House Team Leader
Panda Express
San Antonio, TX
04.2018 - 10.2020
- Led front of house operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented efficient workflow processes to enhance productivity during peak hours.
- Managed inventory levels, coordinating supply orders to maintain stock availability.
Customer Service Representative
Hollister.Co
San Antonio, TX
01.2017 - 01.2018
- Handled escalated issues promptly, ensuring positive resolutions for customers.
Education
Bachelor in Business - Marketing
The University of Texas At San Antonio
San Antonio, TX06-2028
Associate of Arts - Buisness Marketing
San Antonio College
San Antonio, TX11-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Performance management
- Operational leadership
- Customer focused mindset
- Flexible and adaptable
Timeline
EStore Lead SA48
H-E-B
06.2025 - Current
In Store Shopper SA48
H-E-B
01.2025 - 06.2025
Healthy Living Representative
H-E-B
02.2021 - 09.2024
Customer Service Representative
H-E-B
10.2020 - 12.2021
Front of House Team Leader
Panda Express
04.2018 - 10.2020
Customer Service Representative
Hollister.Co
01.2017 - 01.2018
Bachelor in Business - Marketing
The University of Texas At San Antonio
Associate of Arts - Buisness Marketing
San Antonio College