Javier Insuasti
New York,NY
Summary
Enthusiastic Barista/Server/Host/Cashier experienced with coffee and dinning service. Skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Experienced providing timely service with efficiency and passionate about helping customers and creating satisfying experiences. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Barista
AMANO CAFE
Brooklyn, NY
10.2023 - Current
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Prepared hot and cold coffee drinks according to customer specifications.
Server/Host Manager
The Uptown Garrison
Manhattan, NY
03.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
Barista
The Uptown Garrison
Manhattan, NY
05.2019 - Current
- Followed health, safety and sanitation guidelines to pass state inspections.
- Provided customers with product details, coffee blends and preparation descriptions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and adjusted ordering parameters to manage inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Barista
Salento Colombian Coffee & Kitchen
Manhattan, NY
02.2021 - 11.2021
- Described menu items to customers and suggested appealing products.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Supported highest standards of conduct and service to support company reputation.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Utilized POS system to receive and process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Cashier
Dulce de Leche
Englewood, NJ
01.2021 - 02.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Experimental Institute Merici
Venezuela06.2015
Skills
- Point of Sale (POS) System Operations
- Dining Customer Service
- Upselling and Cross Selling
- Conflict and Complaint Resolution
- Team Leadership
- Supply Ordering
- Inventory Management
- Work Planning and Prioritization
- Front of House Management
- Bilingual
- Espresso machine operation
- Cash Handling
- POS Systems
- Friendly and outgoing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista
AMANO CAFE
10.2023 - Current
Server/Host Manager
The Uptown Garrison
03.2022 - Current
Barista
Salento Colombian Coffee & Kitchen
02.2021 - 11.2021
Cashier
Dulce de Leche
01.2021 - 02.2021
Barista
The Uptown Garrison
05.2019 - Current
High School Diploma -
Experimental Institute Merici