Javier Jacome
Summary
Committed bilingual professional with flexible schedule and solid understanding of how to build and maintain performance-oriented teams. History of exceeding sales and operational targets with proven expertise in personnel management, business leadership and sales planning. Knowledgeable about successful loss prevention and stock management strategies to maintain optimal profit margins.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Retail Store Manager
T-Mobile
Chicago, IL
09.2019 - 12.2023
- Managed and led dynamic sales teams across the city, fostering a positive and high-performance culture
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Winner Circle winner for top results: 2020, 2021, 2022
Flagship Store Associate Manager
T-Mobile
Chicago, IL
04.2019 - 09.2019
- Led a high-performing team of Signature Associates, fostering a collaborative and customer-centric work environment
- Developed and executed strategic sales plans to achieve and exceed revenue targets, driving flagship store profitability
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Retail Associate Manager
T-Mobile
Waukegan, IL
10.2017 - 03.2019
- Maintained standards with continuous floor management and effective staff coverage
- Worked side by side with Store Manager to lead team to reach and surpass daily and monthly goals
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Winner Circle Winner for top results 2018, 2019
Retail Sales Associate
T-Mobile
Chicago, IL
06.2012 - 09.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Acted as a go-to resource for colleagues, sharing insights and best practices related to mobile technology trends and customer interactions
- Winner Circle Winner for top results 2013, 2015, 2016
Education
Bachelor of Science - Business Management
University of Arizona
01.2024
Associate of Arts -
Wilbur Wright College
06.2011
Skills
- Bilingual in Spanish
- Sales and Customer service
- Communication and interpersonal skills
- Operational efficiency
- Team leadership and development
- Technical troubleshooting
- Microsoft Office
- Retail management
- Problem solving and decision making
Career Development Programs
- 2017 CDP Graduate - Career Development Program
- 2019 LDP Graduate - Leadership Development Program
Certification
- Getting Started with ProfitBooks
- Company Reports: Understanding Form 10-K
Hobbies
- Traveling
- Watching and playing soccer
- Cooking
- Trying new foods around the city
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
09.2019 - 12.2023
Flagship Store Associate Manager
T-Mobile
04.2019 - 09.2019
Retail Associate Manager
T-Mobile
10.2017 - 03.2019
Retail Sales Associate
T-Mobile
06.2012 - 09.2017
Bachelor of Science - Business Management
University of Arizona
Associate of Arts -
Wilbur Wright College