Letzly Zavala
San Diego,CA
Summary
Experienced retail manager with a 6-year track record in management. Proficient in staff training, recruiting, merchandising, inventory management, and scheduling. Demonstrated expertise in resource allocation to drive sales and enhance customer satisfaction. Recognized for a vibrant and enthusiastic personality, constantly pursuing growth and excellence in the retail industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Steve Madden
San Diego, CA
08.2021 - Current
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment
- Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
- Demonstrates salesmanship skills by maintaining sales productivity levels
- Assist in floor moves, merchandising, displaying maintenance, cleaning store including bathroom and stockroom.
Assistant Store Manager/Store Manager
Steve Madden
Orange County, CA
11.2018 - 10.2021
- Assistant store manager in operations, making sure we are ready for our next audit, training new employees every season, scheduling, making sure employees are achieving their selling goal for the month but not limited to
Asistant Manager
Tillys
Calexico, CA
06.2017 - 10.2018
- DOR Visuals, operations and Hiring
- Selling, sales driver, opening and closing
- Payroll, managing sales associates, zoning
Visual Specialist
GAP Outlets
Calexico, CA
10.2013 - 08.2017
- Helping process shipment, prepare windows taking out merchandise from the back room and replacing them on the sales floor
Merchandiser
Tillys
Calexico, CA
02.2016 - 06.2017
- Received and take out shipment, signage, markdowns, markups, visual updates, window changes, maniquíes change, inventory but not limited to
Sales Associate
Tillys
Calexico, CA
07.2016 - 02.2017
- Mainly work load which includes helping the merchandiser complete tasks but always helping customer
Education
Some college in Technical Business Administration -
Imperial Valley College
High school diploma -
Desert Oasis High School
El Centro, CA06.2006
Skills
- Selling
- Customer service
- Management
- Merchandising
- Inventory
- Payroll
- Scheduling
- Training
- Team Building
- Inventory Management
- Retail sales
- Microsoft Office
- Retail Management
- Assistant Manager Experience
- Human Resources
- Store Management Experience
- Cash Handling
- Employee Orientation
- Loss Prevention
- Recruiting
- Sales Management
- Operations Management
- Leadership
- ADP
- Analysis skills
- Office Management
- Employee evaluation
- Clerical experience
- Spanish
- Bilingual
- SharePoint
- Communication skills
Certification
driver's license
Relocation
- Santa Ana, CA
- San Diego, CA
- Los Angeles, CA
Assessments
Customer service, Proficient, 12/01/19
Personal Information
Title: Store Manager
Timeline
Retail Store Manager
Steve Madden
08.2021 - Current
Assistant Store Manager/Store Manager
Steve Madden
11.2018 - 10.2021
Asistant Manager
Tillys
06.2017 - 10.2018
Sales Associate
Tillys
07.2016 - 02.2017
Merchandiser
Tillys
02.2016 - 06.2017
Visual Specialist
GAP Outlets
10.2013 - 08.2017
Some college in Technical Business Administration -
Imperial Valley College
High school diploma -
Desert Oasis High School