Henry Hernandez
Woonsocket,RI
Fall seven times; stand up eight.
Japanese proverb
Summary
Motivated Enthusiastic sales management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
PRIME Communications
05.2015 - Current
- Trained and mentored over 20 sales representatives to get them promoted to Sales Lead, Assistant Manager, and Store Manager in our region.
- Implemented sales strategies to increase revenue by daily one on one's with sales representatives and consistently following up after each sale.
- Coached sales reps in product specifications, sales incentives, and selling techniques by constantly going over how we could of improved with our last customer and drawing up ideas for them to execute afterwards.
- Retained excellent client satisfaction ratings through Google Reviews and Text Survey's by following up daily with our client's through phone call about their service.
- Managed a team of six sales reps to drive individual success which leads to strong culture and maintain store success month over month.
- Outsourced sales revenue by utilizing salesforce to connect with businesses and consumers to increase sales revenue generally make about 20 warm and cold calls a day.
- Fluent In English and Spanish Able to build strong relationships with both speaking languages.
- Maintained strong B2B relationships with clients with customer satisfaction and ensure repeat business by following up with them on Salesforce.
- Conducted market research and analysis to identify business needs to resolve any issues a client may needs.
- Developed and trained standard operations to optimize efficiency and ensure consistency in operations.
- Continuously finish top 5 store sales revenue in the market out of 80 stores this past year through consistent coaching with upsell and utilizing store tools like salesforce.
Shift Leader
Charter Foods
03.2014 - 05.2015
- Led team members to get food out efficiently and timely manner.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained customer satisfaction by having team members keep store cleanliness and have them follow up if they need refill or paper towels.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associates Degree - Business Administration
Skills
- Leadership
- Team Building and development
- Store Management Experience Skills
- Operational Efficiency
- Product and Service Sales
- Effective Selling Strategies
- Sales Quota Management
- Key Relationships
- Providing Feedback
- Sales Coaching
- Strategic Plans
- Solution Selling
- Social Media Platforms
- Sales Team Supervision
Accomplishments
- Achieved Pinnacle Top 2% ranking in the company, recognizing outstanding performance and exceeding expectations in store performance.
- Drove significant improvement of low-volume store to attain #1 ranking in the highly competitive market, through successful implementation of sales and marketing strategies, and exceptional leadership.
Affiliations
Worcester Future Teacher
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager - PRIME Communications
05.2015 - Current
Shift Leader - Charter Foods
03.2014 - 05.2015
Quinsigamond Community College - Associates Degree, Business Administration
South High Community School - ,