Javier Lopez Torrellas
Hialeah,FL
Summary
Analytical professional in the insurance investigation field known for high productivity and efficient task completion. Skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Loyalty360
Hialeah, FL
11.2023 - Current
- Decreased loss ratios through fair and timely claim processing.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Interpreted insurance policy language to apply appropriate coverage.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Assistant Store Manager
TD Bank
Hialeah, FL
04.2020 - 11.2023
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Handled scheduling for store shifts to achieve adequate staffing.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Promoted available products and services to customers during service, account management and order calls.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Shift Supervisor
CVS Pharmacy
Miami Beach, Florida
08.2017 - 04.2020
- Monitored and maintained equipment to ensure operational efficiency.
- Assisted in the development and implementation of new operational procedures.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
Associate of Arts - Marketing
Miami Dade College
Miami, FLSkills
- Sales team training
- Sales presentation
- Sales operation
- Complex project negotiations
- Sales process
- Personnel development
- Operational budgeting
- Store operations oversight
- Hourly shift management
- Promotional planning
- Bank and safe deposits
Timeline
Claims Adjuster
Loyalty360
11.2023 - Current
Assistant Store Manager
TD Bank
04.2020 - 11.2023
Shift Supervisor
CVS Pharmacy
08.2017 - 04.2020
Associate of Arts - Marketing
Miami Dade College